Luther Manor at Hillcrest

Nursing Home · Dubuque, IA

CMS overall rating 1/5 For profit - Corporation

CMS certification number165513

Contact & location

3131 Hillcrest Road
Dubuque, IA 52001
Dubuque County
Phone
(563) 588-1413
ZIP code
52001 – all care providers

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Facility details

Certified beds
103
Residents per day
91.2 (89% occupied)
Ownership
For profit - Corporation
Legal name
Hillcrest Opco LLC
Chain
Shlomo Hoffman (10 facilities, avg 2.1★)
Medicare certified since
March 1, 2004
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 3.1
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.7
Quality measures★★★★★ 2/5
State avg 3.3
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.49 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.66 (state 0.74 · U.S. 0.69)
Licensed practical nurses
0.38 (state 0.56 · U.S. 0.86)
Nurse aides
3.45 (state 2.51 · U.S. 2.32)
Weekend total
3.99 (state 3.37 · U.S. 3.42)
Nursing staff turnover
54.3 (state 44.0 · U.S. 45.8)%
RN turnover
57.9 (state 42.1 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
February 12, 2026
Health deficiencies (last cycle)
15.0 (state 6.5 · U.S. 9.3)
From complaints
8
Citations on record (3 years)
24 health · 19 fire safety · includes actual harm
DateCitationSeverityStatus
2026-02-12 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-03-06
2026-02-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Have a plan that describes the process for conducting QAPI and QAA activities.
F0865 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
F0809 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2026-03-06
2025-10-23 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-10-24
2025-09-18 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-10-02
2025-09-18 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-01
2024-12-30 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-23
2024-12-30 Have a plan that describes the process for conducting QAPI and QAA activities.
F0865 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-23
2024-10-17 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2024-08-14 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-29
2023-11-02 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-13
2023-11-02 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-13
2023-09-25 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-10
2023-09-25 Assure that each resident’s assessment is updated at least once every 3 months.
F0638 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-10
2023-09-25 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-10

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

3 penalties in the last three years, including $42,406 in fines.

DateTypeAmount
2026-02-12Fine$34,125
2025-07-25Payment Denial34 days payment denial
2025-07-25Fine$8,281

Ownership & management

NameRoleSince
3131 Hillcrest Propco LLC (organization)Administrator · NOT APPLICABLE
Johnson, Cassandra (individual)Administrator · NOT APPLICABLE
Kirkendall, Matthew (individual)Administrator · NOT APPLICABLE
LTC Consulting Services LLC (organization)Administrator · NOT APPLICABLE
Midwest SNF Holdings LLC (organization)Administrator · NOT APPLICABLE
Pavel, Asher (individual)Administrator · NOT APPLICABLE
Sheinbein, Joshua (individual)Administrator · NOT APPLICABLE
Stellar Healthcare Mgmt LLC (organization)Administrator · NOT APPLICABLE
Svarc, Jonah (individual)Administrator · NOT APPLICABLE
Yy Sea Family Irrevocable Trust (organization)Administrator · NOT APPLICABLE
Hoffman, Shlomo (individual)Direct Ownership Interest · NOT APPLICABLE
Pavel, Asher (individual)Direct Ownership Interest · NOT APPLICABLE
Sheinbein, Joshua (individual)Direct Ownership Interest · NOT APPLICABLE
Svarc, Jonah (individual)Direct Ownership Interest · NOT APPLICABLE
Hoffman, Jessica (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Pavel, Asher (individual)Managing Control - Governing Body · NOT APPLICABLE
Sheinbein, Joshua (individual)Managing Control - Governing Body · NOT APPLICABLE
Svarc, Jonah (individual)Managing Control - Governing Body · NOT APPLICABLE
Johnson, Cassandra (individual)Operational/managerial Control · NOT APPLICABLE
Kirkendall, Matthew (individual)Operational/managerial Control · NOT APPLICABLE
Pavel, Asher (individual)Operational/managerial Control · NOT APPLICABLE
Sheinbein, Joshua (individual)Operational/managerial Control · NOT APPLICABLE
Stellar Healthcare Mgmt LLC (organization)Operational/managerial Control · NOT APPLICABLE
Svarc, Jonah (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Luther Manor at Hillcrest?

Luther Manor at Hillcrest has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.

How many beds does Luther Manor at Hillcrest have?

It has 103 certified beds and cares for about 91 residents per day.

Has Luther Manor at Hillcrest been fined?

Yes. CMS lists 3 penalties totaling $42,406 in the last three years.

Who owns Luther Manor at Hillcrest?

It is part of Shlomo Hoffman and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Luther Manor at Hillcrest?

(563) 588-1413. The facility is located at 3131 Hillcrest Road, Dubuque, IA 52001.

Other nursing homes in Dubuque

Compare all nursing homes in Dubuque, IA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.