Karen Acres Care Center
Nursing Home · Urbandale, IA
CMS certification number165460
Contact & location
3605 Elm DriveUrbandale, IA 50322
Polk County
- Phone
- (515) 276-4969
- ZIP code
- 50322 – all care providers
Facility details
- Certified beds
- 35
- Residents per day
- 30.3 (87% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Crystal INC
- Medicare certified since
- June 1, 2002
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.27 (state 3.82 · U.S. 3.86)
- Registered nurses (RN)
- 0.73 (state 0.74 · U.S. 0.69)
- Licensed practical nurses
- 0.34 (state 0.56 · U.S. 0.86)
- Nurse aides
- 2.20 (state 2.51 · U.S. 2.32)
- Weekend total
- 3.04 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 37.5 (state 44.0 · U.S. 45.8)%
- RN turnover
- —
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 11, 2025
- Health deficiencies (last cycle)
- 3.0 (state 6.5 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 11 health · 9 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-23 |
| 2025-11-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-26 |
| 2025-06-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-12 |
| 2024-07-07 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-07-10 |
| 2024-07-07 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-07-10 |
| 2024-07-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-07-10 |
| 2024-07-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-10 |
| 2024-07-07 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-10 |
| 2024-03-12 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-26 |
| 2023-10-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
| 2023-10-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Even, Crystal (individual) | 5%+ Direct Ownership Interest · 50% | |
| Lange, Randall (individual) | 5%+ Direct Ownership Interest · 50% | |
| BCG Holdings INC (organization) | Administrator · NOT APPLICABLE | |
| Blue Stone Therapy INC (organization) | Administrator · NOT APPLICABLE | |
| Brighton Consulting Group LLC (organization) | Administrator · NOT APPLICABLE | |
| Careserv Technologies LLC (organization) | Administrator · NOT APPLICABLE | |
| Cattail BCG LLC (organization) | Administrator · NOT APPLICABLE | |
| Cattail INC (organization) | Administrator · NOT APPLICABLE | |
| Denman Cpa LLP (organization) | Administrator · NOT APPLICABLE | |
| Ecsi INC (organization) | Administrator · NOT APPLICABLE | |
| Even, Crystal (individual) | Administrator · NOT APPLICABLE | |
| GRX Holdings, LLC (organization) | Administrator · NOT APPLICABLE | |
| Harned, Pamela (individual) | Administrator · NOT APPLICABLE | |
| Health Technologies, INC (organization) | Administrator · NOT APPLICABLE | |
| Iowa Health Care Association (organization) | Administrator · NOT APPLICABLE | |
| Lange, Randall (individual) | Administrator · NOT APPLICABLE | |
| Oconner, Michael (individual) | Administrator · NOT APPLICABLE | |
| Even, Crystal (individual) | Corporate Officer · NOT APPLICABLE | |
| Lange, Randall (individual) | Corporate Officer · NOT APPLICABLE | |
| Booker, Janyia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Dayton, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Harned, Pamela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Moulton, Christopher (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Oconner, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Waltersdorf, Myra (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Karen Acres Care Center?
Karen Acres Care Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.
How many beds does Karen Acres Care Center have?
It has 35 certified beds and cares for about 30 residents per day.
Has Karen Acres Care Center been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Karen Acres Care Center?
(515) 276-4969. The facility is located at 3605 Elm Drive, Urbandale, IA 50322.
Other nursing homes in Urbandale
-
Deerfield Health Care Center
Nursing Home · Urbandale, IA · 30 beds
★★★★★ -
Royal Oaks Nursing and Rehabilitation Center
Nursing Home · Urbandale, IA · 115 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.