Westbrook Acres

Nursing Home · Gladbrook, IA

CMS overall rating 2/5 For profit - Corporation

CMS certification number165446

Contact & location

605 Garfield Street
Gladbrook, IA 50635
Tama County
Phone
(641) 473-2016
ZIP code
50635 – all care providers

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Facility details

Certified beds
54
Residents per day
38.6 (71% occupied)
Ownership
For profit - Corporation
Legal name
Crystal INC
Medicare certified since
June 1, 2002
Participates in
Medicare and Medicaid

CMS star ratings

Overall★★★★★ 2/5
State avg 3.1
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.7
Quality measures★★★★★ 1/5
State avg 3.3
Long-stay quality★★★★★ 1/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.51 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.53 (state 0.74 · U.S. 0.69)
Licensed practical nurses
0.76 (state 0.56 · U.S. 0.86)
Nurse aides
2.21 (state 2.51 · U.S. 2.32)
Weekend total
3.00 (state 3.37 · U.S. 3.42)
Nursing staff turnover
32.4 (state 44.0 · U.S. 45.8)%
RN turnover
—
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 12, 2026
Health deficiencies (last cycle)
4.0 (state 6.5 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
15 health · 22 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-03 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection
G
Actual harm
Corrected 2026-06-09
2026-03-12 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-03-30
2026-03-12 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-03-30
2026-03-12 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
F0627 · Resident Rights Deficiencies · complaint inspection
D
No actual harm, potential for more than minimal harm
Corrected 2026-03-30
2025-03-06 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2025-03-21
2025-03-06 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-03-21
2025-03-06 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-03-21
2025-03-06 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies
B
No actual harm, potential for minimal harm
Corrected 2025-03-21
2025-03-06 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies
B
No actual harm, potential for minimal harm
Corrected 2025-03-21
2025-03-06 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies
B
No actual harm, potential for minimal harm
Corrected 2025-03-21
2024-04-18 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2024-05-01
2024-04-18 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2024-05-01
2024-04-18 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies
B
No actual harm, potential for minimal harm
Corrected 2024-05-01
2023-09-28 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection
G
Actual harm
Corrected 2023-10-20
2023-09-28 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection
D
No actual harm, potential for more than minimal harm
Corrected 2023-10-20

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Even, Crystal (individual)5%+ Direct Ownership Interest · 50%
Lange, Randall (individual)5%+ Direct Ownership Interest · 50%
Brighton Consulting Group LLC (organization)Administrator · NOT APPLICABLE
Broome, Sharon (individual)Administrator · NOT APPLICABLE
Brubaker, Elizabeth (individual)Administrator · NOT APPLICABLE
Careserv Technologies LLC (organization)Administrator · NOT APPLICABLE
Cattail BCG LLC (organization)Administrator · NOT APPLICABLE
Cattail Consulting LLC (organization)Administrator · NOT APPLICABLE
Cattail INC (organization)Administrator · NOT APPLICABLE
Denman Cpa LLP (organization)Administrator · NOT APPLICABLE
Ecsi INC (organization)Administrator · NOT APPLICABLE
Even, Crystal (individual)Administrator · NOT APPLICABLE
Fox Rehab Ot Ia LLC (organization)Administrator · NOT APPLICABLE
Fox Rehab PT Ia Pllc (organization)Administrator · NOT APPLICABLE
Fox Rehab SLP Ia Pllc (organization)Administrator · NOT APPLICABLE
Iowa Health Care Association (organization)Administrator · NOT APPLICABLE
Johnsrud, Thomas (individual)Administrator · NOT APPLICABLE
Lange, Randall (individual)Administrator · NOT APPLICABLE
PM Acquisition LLC (organization)Administrator · NOT APPLICABLE
Scurr, Steven (individual)Administrator · NOT APPLICABLE
Even, Crystal (individual)Corporate Officer · NOT APPLICABLE
Lange, Randall (individual)Corporate Officer · NOT APPLICABLE
Barker, Molly (individual)Operational/managerial Control · NOT APPLICABLE
Brubaker, Elizabeth (individual)Operational/managerial Control · NOT APPLICABLE
Scurr, Steven (individual)Operational/managerial Control · NOT APPLICABLE
Thomsen, Brett (individual)Operational/managerial Control · NOT APPLICABLE
Thomsen, Keya (individual)Operational/managerial Control · NOT APPLICABLE
Wright, Marcee (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Westbrook Acres?

Westbrook Acres has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.

How many beds does Westbrook Acres have?

It has 54 certified beds and cares for about 39 residents per day.

Has Westbrook Acres been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Westbrook Acres?

(641) 473-2016. The facility is located at 605 Garfield Street, Gladbrook, IA 50635.

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.