Regency Care Center

Nursing Home · Norwalk, IA

CMS overall rating 1/5 Abuse citation For profit - Corporation

CMS certification number165399
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

815 High Road
Norwalk, IA 50211
Warren County
Phone
(515) 981-4269
ZIP code
50211 – all care providers

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Facility details

Certified beds
101
Residents per day
67.2 (67% occupied)
Ownership
For profit - Corporation
Legal name
Opco High Road Norwalk Ia LLC
Chain
Campbell Street Services (22 facilities, avg 2.1★)
Medicare certified since
September 22, 1998
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 3.1
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 1/5
State avg 3.7
Quality measures★★★★★ 3/5
State avg 3.3
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.15 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.35 (state 0.74 · U.S. 0.69)
Licensed practical nurses
0.78 (state 0.56 · U.S. 0.86)
Nurse aides
2.02 (state 2.51 · U.S. 2.32)
Weekend total
2.73 (state 3.37 · U.S. 3.42)
Nursing staff turnover
—
RN turnover
—
Administrators who left
1 in the last year

Inspections

Last standard inspection
May 12, 2026
Health deficiencies (last cycle)
21.0 (state 6.5 · U.S. 9.3)
From complaints
16
Citations on record (3 years)
40 health · 15 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-05-12 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 G
Actual harm		 Corrected 2026-06-04
2026-05-12 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-06-04
2026-05-12 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide medically-related social services to help each resident achieve the highest possible quality of life.
F0745 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2026-05-12 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-04
2025-12-30 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-07
2025-12-30 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-07
2025-08-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2025-08-28
2025-08-20 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-29
2025-08-20 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-29
2025-08-20 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-29
2025-08-20 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-29
2025-08-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-29
2025-04-16 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-29
2025-04-16 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-29
2025-04-16 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-29
2025-04-16 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-29
2024-12-17 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-07
2024-12-17 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-24
2024-12-17 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-07
2024-06-27 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-07-09
2024-06-27 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-09
2024-06-27 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-09
2023-11-09 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-28
2023-11-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-28
2023-11-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-28
2023-11-09 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-28
2023-11-09 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-28
2023-10-11 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-20
2023-10-11 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-20
2023-10-11 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-20
2023-08-08 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-24

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $78,497 in fines.

DateTypeAmount
2025-08-20Fine$78,497

Ownership & management

NameRoleSince
Campbell Street Services LLC (organization)Administrator · NOT APPLICABLE
Cyclone Holdco LLC (organization)Administrator · NOT APPLICABLE
Dole, Isaac (individual)Administrator · NOT APPLICABLE
Grunewald, Dale (individual)Administrator · NOT APPLICABLE
Hall, Carla (individual)Administrator · NOT APPLICABLE
Holdco, Ia 5, LLC (organization)Administrator · NOT APPLICABLE
Norwalk Property, LLC (organization)Administrator · NOT APPLICABLE
Robbins, Robin (individual)Administrator · NOT APPLICABLE
Satterfield, Brenda (individual)Administrator · NOT APPLICABLE
Holdco, Ia 5, LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Birchwood Healthcare Partners LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Dole, Isaac (individual)Indirect Ownership Interest · NOT APPLICABLE
Dole, Isaac (individual)Managing Control - Governing Body · NOT APPLICABLE
Birchwood Healthcare Partners LLC (organization)Operational/managerial Control · NOT APPLICABLE
Campbell Street Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
Dole, Isaac (individual)Operational/managerial Control · NOT APPLICABLE
Grunewald, Dale (individual)Operational/managerial Control · NOT APPLICABLE
Hall, Carla (individual)Operational/managerial Control · NOT APPLICABLE
Holdco, Ia 5, LLC (organization)Operational/managerial Control · NOT APPLICABLE
Robbins, Robin (individual)Operational/managerial Control · NOT APPLICABLE
Satterfield, Brenda (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Regency Care Center?

Regency Care Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.

How many beds does Regency Care Center have?

It has 101 certified beds and cares for about 67 residents per day.

Has Regency Care Center been fined?

Yes. CMS lists 1 penalty totaling $78,497 in the last three years.

Who owns Regency Care Center?

It is part of Campbell Street Services and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Regency Care Center?

(515) 981-4269. The facility is located at 815 High Road, Norwalk, IA 50211.

Other nursing homes in Norwalk

Compare all nursing homes in Norwalk, IA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.