Northgate Care Center
Nursing Home · Waukon, IA
CMS certification number165338
CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.
Contact & location
960 4th Street NWWaukon, IA 52172
Allamakee County
- Phone
- (563) 568-3493
- ZIP code
- 52172 – all care providers
Facility details
- Certified beds
- 50
- Residents per day
- 41.2 (82% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Waukon Ia Skilled Nursing Facility LLC
- Chain
- Legacy Healthcare (89 facilities, avg 2.9★)
- Medicare certified since
- August 1, 1997
- Participates in
- Medicare and Medicaid
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 2.97 (state 3.82 · U.S. 3.86)
- Registered nurses (RN)
- 0.40 (state 0.74 · U.S. 0.69)
- Licensed practical nurses
- 0.54 (state 0.56 · U.S. 0.86)
- Nurse aides
- 2.04 (state 2.51 · U.S. 2.32)
- Weekend total
- 2.62 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 34.3 (state 44.0 · U.S. 45.8)%
- RN turnover
- —
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 4, 2026
- Health deficiencies (last cycle)
- 18.0 (state 6.5 · U.S. 9.3)
- From complaints
- 10
- Citations on record (3 years)
- 20 health · 1 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-04 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
L Immediate jeopardy to resident health or safety |
Corrected 2026-03-25 |
| 2026-03-04 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2026-03-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-02 |
| 2025-11-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-11-24 |
| 2025-11-14 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2025-11-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-08 |
| 2024-09-22 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-04-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $87,160 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-03-04 | Fine | $87,160 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Beasley, Karla (individual) | Administrator · NOT APPLICABLE | |
| Behounek, Linsey (individual) | Administrator · NOT APPLICABLE | |
| Borcherding, Jenny (individual) | Administrator · NOT APPLICABLE | |
| Burken, Sheri (individual) | Administrator · NOT APPLICABLE | |
| Cascade Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Cascade Capital Partners LLC (organization) | Administrator · NOT APPLICABLE | |
| CCG Gorgona LLC (organization) | Administrator · NOT APPLICABLE | |
| Friedenberg, Laura (individual) | Administrator · NOT APPLICABLE | |
| Gorgona Holdco LLC (organization) | Administrator · NOT APPLICABLE | |
| Gorgona Propco Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Gorgona Sub Holdco LLC (organization) | Administrator · NOT APPLICABLE | |
| Hedberg, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Hennager, Christina (individual) | Administrator · NOT APPLICABLE | |
| Heying, Larina (individual) | Administrator · NOT APPLICABLE | |
| Houston, Mindy (individual) | Administrator · NOT APPLICABLE | |
| Jaeger, Krystle (individual) | Administrator · NOT APPLICABLE | |
| Larson, Melissa (individual) | Administrator · NOT APPLICABLE | |
| Legacy Healthcare Financial Services LLC (organization) | Administrator · NOT APPLICABLE | |
| Love-Steiber, Andrea (individual) | Administrator · NOT APPLICABLE | |
| McClure, Dorothy (individual) | Administrator · NOT APPLICABLE | |
| MN8 RH Holdco LLC (organization) | Administrator · NOT APPLICABLE | |
| Otterbeck, Patricia (individual) | Administrator · NOT APPLICABLE | |
| Rajchenbach, Chaim (individual) | Administrator · NOT APPLICABLE | |
| Schwartz, David (individual) | Administrator · NOT APPLICABLE | |
| Shear, Kiley (individual) | Administrator · NOT APPLICABLE | |
| Van Veghel, Elizabeth (individual) | Administrator · NOT APPLICABLE | |
| Waukon Ia Property Holdings, LLC (organization) | Administrator · NOT APPLICABLE | |
| Wierschem, Bobbie (individual) | Administrator · NOT APPLICABLE | |
| Wikan, Lou Ann (individual) | Administrator · NOT APPLICABLE | |
| Shabat, Menachem (individual) | Corporate Officer · NOT APPLICABLE | |
| Friedman, Brian (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Rajchenbach, Avrum (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Rajchenbach, Rivka (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Shabat, Ahuva (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Beasley, Karla (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Behounek, Linsey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Borcherding, Jenny (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Burken, Sheri (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Friedenberg, Laura (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hedberg, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hennager, Christina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Heying, Larina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Houston, Mindy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jaeger, Krystle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Larson, Melissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Legacy Healthcare Financial Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Love-Steiber, Andrea (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McClure, Dorothy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Otterbeck, Patricia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rajchenbach, Chaim (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shabat, Menachem (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shear, Kiley (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Van Veghel, Elizabeth (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wierschem, Bobbie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wikan, Lou Ann (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Northgate Care Center?
Northgate Care Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.
How many beds does Northgate Care Center have?
It has 50 certified beds and cares for about 41 residents per day.
Has Northgate Care Center been fined?
Yes. CMS lists 1 penalty totaling $87,160 in the last three years.
Who owns Northgate Care Center?
It is part of Legacy Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Northgate Care Center?
(563) 568-3493. The facility is located at 960 4th Street NW, Waukon, IA 52172.
Other nursing homes in Waukon
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Good Samaritan - Waukon
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.