Friendship Village Retirement
Nursing Home · Waterloo, IA
CMS certification number165081
Contact & location
600 Park LaneWaterloo, IA 50702
Black Hawk County
- Phone
- (319) 291-8100
- ZIP code
- 50702 – all care providers
Facility details
- Certified beds
- 72
- Residents per day
- 65.7 (91% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Friendship Village INC.
- Medicare certified since
- August 15, 1968
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.78 (state 3.82 · U.S. 3.86)
- Registered nurses (RN)
- 0.81 (state 0.74 · U.S. 0.69)
- Licensed practical nurses
- 0.87 (state 0.56 · U.S. 0.86)
- Nurse aides
- 3.09 (state 2.51 · U.S. 2.32)
- Weekend total
- 4.38 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 28.3 (state 44.0 · U.S. 45.8)%
- RN turnover
- 23.1 (state 42.1 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- November 17, 2025
- Health deficiencies (last cycle)
- 1.0 (state 6.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 8 health · 17 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-11-17 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-18 |
| 2024-10-09 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-10-09 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-10-10 |
| 2024-07-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-01-26 |
| 2024-07-16 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-31 |
| 2023-08-10 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-30 |
| 2023-08-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-30 |
| 2023-08-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-30 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Friends of Faith Retirement Homes, INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Adams, Sally (individual) | Administrator · NOT APPLICABLE | |
| Anderson, Craig (individual) | Administrator · NOT APPLICABLE | |
| Bauer, Rick (individual) | Administrator · NOT APPLICABLE | |
| Friends of Faith Retirement Homes, INC (organization) | Administrator · NOT APPLICABLE | |
| Gillen, Steven (individual) | Administrator · NOT APPLICABLE | |
| Grady, Jim (individual) | Administrator · NOT APPLICABLE | |
| Hlad, Tom (individual) | Administrator · NOT APPLICABLE | |
| Jurgensen, Christina (individual) | Administrator · NOT APPLICABLE | |
| Kiewiet, Ronald (individual) | Administrator · NOT APPLICABLE | |
| Morris, Brad (individual) | Administrator · NOT APPLICABLE | |
| Nardini, Jay (individual) | Administrator · NOT APPLICABLE | |
| Ramesh, Pradeep (individual) | Administrator · NOT APPLICABLE | |
| Rygh, Christopher (individual) | Administrator · NOT APPLICABLE | |
| Smith, Robert (individual) | Administrator · NOT APPLICABLE | |
| Turner, Sheryl (individual) | Administrator · NOT APPLICABLE | |
| Uhlenhopp, Ellen (individual) | Administrator · NOT APPLICABLE | |
| Bauer, Rick (individual) | Corporate Director · NOT APPLICABLE | |
| Gillen, Steven (individual) | Corporate Director · NOT APPLICABLE | |
| Grady, Jim (individual) | Corporate Director · NOT APPLICABLE | |
| Hlad, Tom (individual) | Corporate Director · NOT APPLICABLE | |
| Jurgensen, Christina (individual) | Corporate Director · NOT APPLICABLE | |
| Kiewiet, Ronald (individual) | Corporate Director · NOT APPLICABLE | |
| Smith, Robert (individual) | Corporate Director · NOT APPLICABLE | |
| Uhlenhopp, Ellen (individual) | Corporate Director · NOT APPLICABLE | |
| Anderson, Craig (individual) | Corporate Officer · NOT APPLICABLE | |
| Morris, Brad (individual) | Corporate Officer · NOT APPLICABLE | |
| Nardini, Jay (individual) | Corporate Officer · NOT APPLICABLE | |
| Rygh, Christopher (individual) | Corporate Officer · NOT APPLICABLE | |
| Turner, Sheryl (individual) | Corporate Officer · NOT APPLICABLE | |
| Adams, Sally (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Anderson, Craig (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Bauer, Rick (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Friends of Faith Retirement Homes, INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Gillen, Steven (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Grady, Jim (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hlad, Tom (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jurgensen, Christina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kiewiet, Ronald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morris, Brad (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nardini, Jay (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ramesh, Pradeep (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rygh, Christopher (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Smith, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Turner, Sheryl (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Uhlenhopp, Ellen (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Friendship Village Retirement?
Friendship Village Retirement has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Iowa.
How many beds does Friendship Village Retirement have?
It has 72 certified beds and cares for about 66 residents per day.
Has Friendship Village Retirement been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Friendship Village Retirement?
(319) 291-8100. The facility is located at 600 Park Lane, Waterloo, IA 50702.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.