British Home, the

Nursing Home · Brookfield, IL

CMS overall rating 3/5 Non profit - Corporation

CMS certification number145827

Contact & location

8700 West 31St Street
Brookfield, IL 60513
Cook County
Phone
(708) 485-0135
ZIP code
60513 – all care providers

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Facility details

Certified beds
72
Residents per day
41.6 (58% occupied)
Ownership
Non profit - Corporation
Legal name
British Home for Retired Men and Women
Medicare certified since
March 16, 1995
Participates in
Medicare
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 2.5
Health inspections★★★★★ 2/5
State avg 2.7
Staffing★★★★★ 5/5
State avg 2.1
Quality measures★★★★★ 4/5
State avg 3.0
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.49 (state 3.45 · U.S. 3.86)
Registered nurses (RN)
1.37 (state 0.72 · U.S. 0.69)
Licensed practical nurses
0.54 (state 0.64 · U.S. 0.86)
Nurse aides
2.58 (state 2.09 · U.S. 2.32)
Weekend total
4.09 (state 3.08 · U.S. 3.42)
Nursing staff turnover
45.1 (state 44.5 · U.S. 45.8)%
RN turnover
38.5 (state 41.8 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
May 14, 2026
Health deficiencies (last cycle)
18.0 (state 12.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
29 health · 21 fire safety · includes actual harm
DateCitationSeverityStatus
2026-05-14 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
F0838 · Administration Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Have enough outside ventilation via a window or mechanical ventilation, or both.
F0923 · Environmental Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies
E
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies
E
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2026-05-14 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2026-06-06
2025-02-27 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2025-02-27
2025-02-27 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2025-03-13
2025-02-27 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-02-27
2025-02-27 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-03-14
2025-02-27 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2025-03-14
2024-03-15 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies
F
No actual harm, potential for more than minimal harm
Corrected 2024-04-05
2024-03-15 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies
E
No actual harm, potential for more than minimal harm
Corrected 2024-04-05
2024-03-15 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2024-04-05
2024-03-15 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2024-04-05
2024-03-15 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies
D
No actual harm, potential for more than minimal harm
Corrected 2024-04-05
2023-09-03 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection
G
Actual harm
Corrected 2023-10-06

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years.

DateTypeAmount
2023-09-03Payment Denial8 days payment denial

Ownership & management

NameRoleSince
British Home Life Services Corporation (organization)5%+ Direct Ownership Interest · 100%
Gomez, Isabel (individual)Administrator · NOT APPLICABLE
Mahajan, Dheeraj (individual)Administrator · NOT APPLICABLE
Bennett, Lorna (individual)Corporate Director · NOT APPLICABLE
Blatz, Mary (individual)Corporate Director · NOT APPLICABLE
Bond, Barbara (individual)Corporate Director · NOT APPLICABLE
Cortopassi, Ellen (individual)Corporate Director · NOT APPLICABLE
Garrison, Karen (individual)Corporate Director · NOT APPLICABLE
Jablonski, Bruce (individual)Corporate Director · NOT APPLICABLE
McAllister, Paul (individual)Corporate Director · NOT APPLICABLE
Robinson, Elisa (individual)Corporate Director · NOT APPLICABLE
Larson, John (individual)Corporate Officer · NOT APPLICABLE
Gomez, Isabel (individual)Operational/managerial Control · NOT APPLICABLE
Larson, John (individual)Operational/managerial Control · NOT APPLICABLE
Mahajan, Dheeraj (individual)Operational/managerial Control · NOT APPLICABLE
Nowak, Slawomir (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of British Home, the?

British Home, the has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Illinois.

How many beds does British Home, the have?

It has 72 certified beds and cares for about 42 residents per day.

Has British Home, the been fined?

Yes. CMS lists 1 penalty in the last three years.

What is the phone number of British Home, the?

(708) 485-0135. The facility is located at 8700 West 31St Street, Brookfield, IL 60513.

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.