Hale Kupuna Heritage Home, LLC
Nursing Home · Koloa, HI
CMS certification number125062
Contact & location
4297A Omao RoadKoloa, HI 96756
Kauai County
- Phone
- (808) 742-7591
- ZIP code
- 96756 – all care providers
Facility details
- Certified beds
- 84
- Residents per day
- 45.3 (54% occupied)
- Ownership
- For profit - Limited Liability company
- Chain
- Ohana Pacific Management Co. (6 facilities, avg 3.3★)
- Medicare certified since
- June 7, 2011
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.17 (state 4.97 · U.S. 3.86)
- Registered nurses (RN)
- 1.59 (state 1.75 · U.S. 0.69)
- Licensed practical nurses
- 0.35 (state 0.34 · U.S. 0.86)
- Nurse aides
- 2.23 (state 2.88 · U.S. 2.32)
- Weekend total
- 3.72 (state 4.41 · U.S. 3.42)
- Nursing staff turnover
- 29.5 (state 36.4 · U.S. 45.8)%
- RN turnover
- 20.0 (state 31.5 · U.S. 42.9)%
Inspections
- Last standard inspection
- March 12, 2026
- Health deficiencies (last cycle)
- 7.0 (state 10.0 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 25 health · 5 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-04-26 |
| 2026-03-12 | Honor the resident's right to organize and participate in resident/family groups in the facility. F0565 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2026-03-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-26 |
| 2024-09-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2024-09-06 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2024-09-06 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2024-09-06 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-17 |
| 2024-09-06 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2024-09-06 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2024-09-06 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-21 |
| 2023-09-22 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-09-22 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $10,628 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-03-12 | Fine | $10,628 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Hata, Randall (individual) | Administrator · NOT APPLICABLE | |
| Kishaba, Richard (individual) | Administrator · NOT APPLICABLE | |
| Kop, Arnold (individual) | Administrator · NOT APPLICABLE | |
| Lo, Wesley (individual) | Administrator · NOT APPLICABLE | |
| Lore, Andrew (individual) | Administrator · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Administrator · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Administrator · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Administrator · NOT APPLICABLE | |
| Smith, Joel (individual) | Administrator · NOT APPLICABLE | |
| Ukauka, Lea (individual) | Administrator · NOT APPLICABLE | |
| Ukaukau, Blossom (individual) | Administrator · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Corporate Officer · NOT APPLICABLE | |
| Kishaba, Sandra (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Hata, Randall (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kishaba, Richard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kop, Arnold (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lo, Wesley (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lore, Andrew (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Smith, Joel (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hale Kupuna Heritage Home, LLC?
Hale Kupuna Heritage Home, LLC has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.
How many beds does Hale Kupuna Heritage Home, LLC have?
It has 84 certified beds and cares for about 45 residents per day.
Has Hale Kupuna Heritage Home, LLC been fined?
Yes. CMS lists 1 penalty totaling $10,628 in the last three years.
Who owns Hale Kupuna Heritage Home, LLC?
It is part of Ohana Pacific Management Co. and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Hale Kupuna Heritage Home, LLC?
(808) 742-7591. The facility is located at 4297A Omao Road, Koloa, HI 96756.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.