Hale Makua - Wailuku
Nursing Home · Wailuku, HI
CMS certification number125056
Contact & location
1540 Lower Main StreetWailuku, HI 96793
Maui County
- Phone
- (808) 243-1722
- ZIP code
- 96793 – all care providers
Facility details
- Certified beds
- 90
- Residents per day
- 74.0 (82% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Hale Makua Health Services
- Medicare certified since
- November 22, 2006
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.61 (state 4.97 · U.S. 3.86)
- Registered nurses (RN)
- 1.36 (state 1.75 · U.S. 0.69)
- Licensed practical nurses
- 0.65 (state 0.34 · U.S. 0.86)
- Nurse aides
- 2.60 (state 2.88 · U.S. 2.32)
- Weekend total
- 3.99 (state 4.41 · U.S. 3.42)
- Nursing staff turnover
- 23.8 (state 36.4 · U.S. 45.8)%
- RN turnover
- 25.0 (state 31.5 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 30, 2026
- Health deficiencies (last cycle)
- 3.0 (state 10.0 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 17 health · 0 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-30 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-25 |
| 2026-01-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-25 |
| 2026-01-30 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-25 |
| 2024-11-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-15 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-05-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
| 2024-05-03 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-12 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| County of Maui-Department of Finance (organization) | Administrator · NOT APPLICABLE | |
| Kop, Arnold (individual) | Administrator · NOT APPLICABLE | |
| Lo, Wesley (individual) | Administrator · NOT APPLICABLE | |
| Lore, Andrew (individual) | Administrator · NOT APPLICABLE | |
| Mattfeld, Paul (individual) | Administrator · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Administrator · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Administrator · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Administrator · NOT APPLICABLE | |
| Chun, Grant (individual) | Corporate Director · NOT APPLICABLE | |
| Dorheim, Tracy (individual) | Corporate Director · NOT APPLICABLE | |
| Kishaba, Richard (individual) | Corporate Director · NOT APPLICABLE | |
| Lo, Wesley (individual) | Corporate Director · NOT APPLICABLE | |
| McBarnet, Alexander (individual) | Corporate Director · NOT APPLICABLE | |
| Munekiyo, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Nishita, Josiah (individual) | Corporate Director · NOT APPLICABLE | |
| Romson, Edward (individual) | Corporate Director · NOT APPLICABLE | |
| Sakamoto, Roy (individual) | Corporate Director · NOT APPLICABLE | |
| Wachi, Eileen (individual) | Corporate Director · NOT APPLICABLE | |
| Lo, Wesley (individual) | Corporate Officer · NOT APPLICABLE | |
| Lo, Wesley (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lore, Andrew (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mattfeld, Paul (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hale Makua - Wailuku?
Hale Makua - Wailuku has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.
How many beds does Hale Makua - Wailuku have?
It has 90 certified beds and cares for about 74 residents per day.
Has Hale Makua - Wailuku been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Hale Makua - Wailuku?
(808) 243-1722. The facility is located at 1540 Lower Main Street, Wailuku, HI 96793.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.