Hale Makua - Kahului
Nursing Home · Kahului, HI
CMS certification number125007
Contact & location
472 Kaulana StreetKahului, HI 96732
Maui County
- Phone
- (808) 877-2761
- ZIP code
- 96732 – all care providers
Facility details
- Certified beds
- 252
- Residents per day
- 213.6 (85% occupied)
- Ownership
- Non profit - Other
- Legal name
- Hale Makua Health Services
- Medicare certified since
- January 1, 1967
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.87 (state 4.97 · U.S. 3.86)
- Registered nurses (RN)
- 1.47 (state 1.75 · U.S. 0.69)
- Licensed practical nurses
- 0.75 (state 0.34 · U.S. 0.86)
- Nurse aides
- 2.65 (state 2.88 · U.S. 2.32)
- Weekend total
- 4.26 (state 4.41 · U.S. 3.42)
- Nursing staff turnover
- 32.2 (state 36.4 · U.S. 45.8)%
- RN turnover
- 20.7 (state 31.5 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- January 9, 2026
- Health deficiencies (last cycle)
- 10.0 (state 10.0 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 59 health · 5 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-09 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-09 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2025-04-11 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-16 |
| 2025-01-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-14 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2024-10-18 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-08-21 |
| 2024-10-18 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2024-11-18 |
| 2024-10-18 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-20 |
| 2024-10-18 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-20 |
| 2024-10-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-20 |
| 2024-10-18 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-10-18 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-11-18 |
| 2024-08-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-09-16 |
| 2024-08-12 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. F0563 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-23 |
| 2024-08-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-16 |
| 2024-08-12 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-16 |
| 2024-08-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-16 |
| 2024-04-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-25 |
| 2023-10-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
L Immediate jeopardy to resident health or safety |
Corrected 2023-12-08 |
| 2023-10-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2023-12-08 |
| 2023-10-19 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2023-12-08 |
| 2023-10-19 | The resident has the right to receive notices in a format and a language he or she understands. F0574 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
| 2023-10-19 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-08 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
3 penalties in the last three years, including $170,249 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-10-18 | Fine | $71,019 |
| 2024-08-12 | Fine | $55,640 |
| 2023-10-19 | Fine | $43,590 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| County of Maui-Department of Finance (organization) | Administrator · NOT APPLICABLE | |
| Lo, Wesley (individual) | Administrator · NOT APPLICABLE | |
| Lore, Andrew (individual) | Administrator · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Administrator · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Administrator · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Administrator · NOT APPLICABLE | |
| Santos, Rodrigo (individual) | Administrator · NOT APPLICABLE | |
| Smith, Toby (individual) | Administrator · NOT APPLICABLE | |
| Chun, Grant (individual) | Corporate Director · NOT APPLICABLE | |
| Dorheim, Tracy (individual) | Corporate Director · NOT APPLICABLE | |
| Kishaba, Richard (individual) | Corporate Director · NOT APPLICABLE | |
| Lo, Wesley (individual) | Corporate Director · NOT APPLICABLE | |
| McBarnet, Alexander (individual) | Corporate Director · NOT APPLICABLE | |
| Munekiyo, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Nishita, Josiah (individual) | Corporate Director · NOT APPLICABLE | |
| Romson, Edward (individual) | Corporate Director · NOT APPLICABLE | |
| Sakamoto, Roy (individual) | Corporate Director · NOT APPLICABLE | |
| Wachi, Eileen (individual) | Corporate Director · NOT APPLICABLE | |
| Lo, Wesley (individual) | Corporate Officer · NOT APPLICABLE | |
| Lo, Wesley (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lore, Andrew (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McClennon, Pamela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morikuni, Suanne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ohana Pacific Management Company INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Santos, Rodrigo (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hale Makua - Kahului?
Hale Makua - Kahului has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.
How many beds does Hale Makua - Kahului have?
It has 252 certified beds and cares for about 214 residents per day.
Has Hale Makua - Kahului been fined?
Yes. CMS lists 3 penalties totaling $170,249 in the last three years.
What is the phone number of Hale Makua - Kahului?
(808) 877-2761. The facility is located at 472 Kaulana Street, Kahului, HI 96732.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.