Crossroads of Flowery Branch of Journey LLC, The
Nursing Home · Flowery Branch, GA
CMS certification number115327
Contact & location
4595 Cantrell RoadFlowery Branch, GA 30542
Hall County
- Phone
- (770) 967-2070
- ZIP code
- 30542 – all care providers
Facility details
- Certified beds
- 100
- Residents per day
- 104.6 (105% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- The Crossroads of Flowery Branch of Journey LLC
- Chain
- Journey Healthcare (32 facilities, avg 1.9★)
- Medicare certified since
- October 1, 1984
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 2.67 (state 3.56 · U.S. 3.86)
- Registered nurses (RN)
- 0.20 (state 0.50 · U.S. 0.69)
- Licensed practical nurses
- 0.70 (state 0.93 · U.S. 0.86)
- Nurse aides
- 1.77 (state 2.14 · U.S. 2.32)
- Weekend total
- 2.59 (state 3.10 · U.S. 3.42)
- Nursing staff turnover
- 48.5 (state 46.0 · U.S. 45.8)%
- RN turnover
- 80.0 (state 44.5 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 16, 2026
- Health deficiencies (last cycle)
- 8.0 (state 5.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 31 health · 17 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-16 | Assure the security of all personal funds of residents deposited with the facility. F0570 · Resident Rights Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. F0553 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2026-01-16 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-12 |
| 2025-07-03 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-30 |
| 2025-07-03 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-30 |
| 2025-07-03 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-30 |
| 2025-07-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-30 |
| 2025-07-03 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-30 |
| 2024-08-28 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-08-28 | Honor the resident's right to organize and participate in resident/family groups in the facility. F0565 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-08-28 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-08-28 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-10 |
| 2024-07-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2022-11-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. F0694 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. F0813 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
| 2022-11-06 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-21 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Bilbo, Richard (individual) | Administrator · NOT APPLICABLE | |
| Conrad, Cameron (individual) | Administrator · NOT APPLICABLE | |
| Frinks, Terence (individual) | Administrator · NOT APPLICABLE | |
| Johnson, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Jones, Antonio (individual) | Administrator · NOT APPLICABLE | |
| Journey Ox Ga Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Looney, Micah (individual) | Administrator · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Administrator · NOT APPLICABLE | |
| NG, Scott (individual) | Administrator · NOT APPLICABLE | |
| Omara, Jody (individual) | Administrator · NOT APPLICABLE | |
| Parker, Yolanda (individual) | Administrator · NOT APPLICABLE | |
| Sillings, Nikki (individual) | Administrator · NOT APPLICABLE | |
| Summit Flowery Branch LLC (organization) | Administrator · NOT APPLICABLE | |
| Trammell, Matthew (individual) | Administrator · NOT APPLICABLE | |
| Journey Ox of Ga LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| 3 Bees Holdings LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Ajoj Holdings LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Bees Family Irrevocable Trust (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Blue Ocean Trust (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Journey Ox Ga Healthcare Holdings LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Shasam Family Trust (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Shasam Holdings LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bilbo, Richard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Conrad, Cameron (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Frinks, Terence (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Johnson, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jones, Antonio (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Journey Ox Ga Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Looney, Micah (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| NG, Scott (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Omara, Jody (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Parker, Yolanda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Sillings, Nikki (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Trammell, Matthew (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Crossroads of Flowery Branch of Journey LLC, The?
Crossroads of Flowery Branch of Journey LLC, The has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.6-star average in Georgia.
How many beds does Crossroads of Flowery Branch of Journey LLC, The have?
It has 100 certified beds and cares for about 105 residents per day.
Has Crossroads of Flowery Branch of Journey LLC, The been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Crossroads of Flowery Branch of Journey LLC, The?
It is part of Journey Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Crossroads of Flowery Branch of Journey LLC, The?
(770) 967-2070. The facility is located at 4595 Cantrell Road, Flowery Branch, GA 30542.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.