Dolphin Pointe Health Care Center

Nursing Home · Jacksonville, FL

CMS overall rating 3/5 For profit - Limited Liability company

CMS certification number106135

Contact & location

5355 Dolphin Point Blvd
Jacksonville, FL 32211
Duval County
Phone
(937) 434-8820
ZIP code
32211 – all care providers

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Facility details

Certified beds
146
Residents per day
134.3 (92% occupied)
Ownership
For profit - Limited Liability company
Legal name
Dolphin Pointe Health Care LLC
Medicare certified since
March 31, 2020
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 4.2
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.09 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.42 (state 0.73 · U.S. 0.69)
Licensed practical nurses
1.15 (state 0.78 · U.S. 0.86)
Nurse aides
2.52 (state 2.31 · U.S. 2.32)
Weekend total
3.54 (state 3.49 · U.S. 3.42)
Nursing staff turnover
55.8 (state 41.4 · U.S. 45.8)%
RN turnover
55.6 (state 46.0 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
January 30, 2026
Health deficiencies (last cycle)
5.0 (state 7.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
19 health · 13 fire safety
DateCitationSeverityStatus
2026-01-30 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-03-13
2026-01-30 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-13
2026-01-30 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-13
2026-01-30 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-13
2026-01-30 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-13
2024-02-15 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2024-02-15 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2022-03-24 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-03
2022-03-24 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
F0838 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-03
2022-03-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-03
2022-03-24 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-03
2022-03-24 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-03

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Dolphin Pointe Medical Investors, LLC I (organization)5%+ Direct Ownership Interest · 20%
Dolphin Pointe Medical Investors, LLC II (organization)5%+ Direct Ownership Interest · 20%
Dolphin Pointe Medical Investors, LLC III (organization)5%+ Direct Ownership Interest · 20%
Olt II, INC (organization)5%+ Direct Ownership Interest · 40%
Cleveland, Jeffrey (individual)5%+ Indirect Ownership Interest · 20%
Fraser, Geoffrey (individual)5%+ Indirect Ownership Interest · 20%
Nelson, Sean (individual)5%+ Indirect Ownership Interest · 20%
Fifth Third Bank (organization)5%+ Mortgage Interest · NOT APPLICABLE
Kallen, Jason (individual)Administrator · NOT APPLICABLE
Fraser, Geoffrey (individual)Corporate Director · NOT APPLICABLE
Nelson, Denise (individual)Corporate Director · NOT APPLICABLE
Fraser, Geoffrey (individual)Corporate Officer · NOT APPLICABLE
Nelson, Denise (individual)Corporate Officer · NOT APPLICABLE
Fraser, Geoffrey (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Dolphin Pointe Health Care Center?

Dolphin Pointe Health Care Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Dolphin Pointe Health Care Center have?

It has 146 certified beds and cares for about 134 residents per day.

Has Dolphin Pointe Health Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Dolphin Pointe Health Care Center?

(937) 434-8820. The facility is located at 5355 Dolphin Point Blvd, Jacksonville, FL 32211.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.