Willowbrooke Court at Azalea Trace

Nursing Home · Pensacola, FL

CMS overall rating 5/5 Non profit - Corporation

CMS certification number105444

Contact & location

10100 Hillview DR
Pensacola, FL 32514
Escambia County
Phone
(850) 478-5200
ZIP code
32514 – all care providers

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Facility details

Certified beds
24
Residents per day
10.6 (44% occupied)
Ownership
Non profit - Corporation
Legal name
Acts Retirement-Life Communities INC
Chain
Acts Retirement-Life Communities (27 facilities, avg 4.7★)
Medicare certified since
August 20, 1983
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.3
Health inspections★★★★★ 5/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 2/5
State avg 4.2
Long-stay qualityNot rated
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.06 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
1.10 (state 0.73 · U.S. 0.69)
Licensed practical nurses
0.50 (state 0.78 · U.S. 0.86)
Nurse aides
2.46 (state 2.31 · U.S. 2.32)
Weekend total
3.44 (state 3.49 · U.S. 3.42)
Nursing staff turnover
25.0 (state 41.4 · U.S. 45.8)%
RN turnover
50.0 (state 46.0 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
August 7, 2025
Health deficiencies (last cycle)
0.0 (state 7.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
0 health · 3 fire safety

No health citations on record for the last three inspection cycles.

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Acts Retirement Services, INC (organization)5%+ Direct Ownership Interest · 100%
Acts Management Services, INC. (organization)Administrator · NOT APPLICABLE
Acts Retirement-Life Communities INC (organization)Administrator · NOT APPLICABLE
Acts Retirement-Life Communities Management, LLC (organization)Administrator · NOT APPLICABLE
Ahern, Susan (individual)Administrator · NOT APPLICABLE
Baker Tilly Advisory Group LP (organization)Administrator · NOT APPLICABLE
Baker Tilly US LLP (organization)Administrator · NOT APPLICABLE
Christiansen, Karen (individual)Administrator · NOT APPLICABLE
Denapoles, Christopher (individual)Administrator · NOT APPLICABLE
Fox, Glenn (individual)Administrator · NOT APPLICABLE
Grant, Gerald (individual)Administrator · NOT APPLICABLE
Peterson, Lisa (individual)Administrator · NOT APPLICABLE
U.S. Bank (organization)Administrator · NOT APPLICABLE
Allmond, Susan (individual)Corporate Director · NOT APPLICABLE
Brod, Kathryn (individual)Corporate Director · NOT APPLICABLE
Callaway, Warren (individual)Corporate Director · NOT APPLICABLE
Chamberlain, Linda (individual)Corporate Director · NOT APPLICABLE
Christiansen, Karen (individual)Corporate Director · NOT APPLICABLE
Detweiler, Harold (individual)Corporate Director · NOT APPLICABLE
Esterhai, John (individual)Corporate Director · NOT APPLICABLE
Gerner, Elric (individual)Corporate Director · NOT APPLICABLE
Glynn, James (individual)Corporate Director · NOT APPLICABLE
Grant, Gerald (individual)Corporate Director · NOT APPLICABLE
Greer, Jason (individual)Corporate Director · NOT APPLICABLE
Kelly, Michael (individual)Corporate Director · NOT APPLICABLE
Lammers, John (individual)Corporate Director · NOT APPLICABLE
Lawson, Daniel (individual)Corporate Director · NOT APPLICABLE
Mashner, Marvin (individual)Corporate Director · NOT APPLICABLE
Middlebrooks, Daniel (individual)Corporate Director · NOT APPLICABLE
Reichard, Dawn (individual)Corporate Director · NOT APPLICABLE
Ahern, Susan (individual)Corporate Officer · NOT APPLICABLE
Allmond, Susan (individual)Corporate Officer · NOT APPLICABLE
Christiansen, Karen (individual)Corporate Officer · NOT APPLICABLE
Fox, Glenn (individual)Corporate Officer · NOT APPLICABLE
Gerner, Elric (individual)Corporate Officer · NOT APPLICABLE
Grant, Gerald (individual)Corporate Officer · NOT APPLICABLE
Lawson, Daniel (individual)Corporate Officer · NOT APPLICABLE
Mashner, Marvin (individual)Corporate Officer · NOT APPLICABLE
Acts Acquisition and Development Company LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Acts Alliance Management LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Acts Communities of Maryland, INC. (organization)Indirect Ownership Interest · NOT APPLICABLE
Acts Legacy Foundation, INC. (organization)Indirect Ownership Interest · NOT APPLICABLE
Acts Signature Community Services INC (organization)Indirect Ownership Interest · NOT APPLICABLE
Bonita Springs Retirement Village INC (organization)Indirect Ownership Interest · NOT APPLICABLE
Mease Life INC (organization)Indirect Ownership Interest · NOT APPLICABLE
Acts Management Services, INC. (organization)Operational/managerial Control · NOT APPLICABLE
Acts Retirement-Life Communities INC (organization)Operational/managerial Control · NOT APPLICABLE
Acts Retirement-Life Communities Management, LLC (organization)Operational/managerial Control · NOT APPLICABLE
Ahern, Susan (individual)Operational/managerial Control · NOT APPLICABLE
Christiansen, Karen (individual)Operational/managerial Control · NOT APPLICABLE
Fox, Glenn (individual)Operational/managerial Control · NOT APPLICABLE
Grant, Gerald (individual)Operational/managerial Control · NOT APPLICABLE
U.S. Bank (organization)Trustee Of The Snf · NOT APPLICABLE

Frequently asked questions

What is the rating of Willowbrooke Court at Azalea Trace?

Willowbrooke Court at Azalea Trace has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Willowbrooke Court at Azalea Trace have?

It has 24 certified beds and cares for about 11 residents per day.

Has Willowbrooke Court at Azalea Trace been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Willowbrooke Court at Azalea Trace?

It is part of Acts Retirement-Life Communities and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Willowbrooke Court at Azalea Trace?

(850) 478-5200. The facility is located at 10100 Hillview DR, Pensacola, FL 32514.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.