Delaware Veterans Home

Nursing Home · Milford, DE

CMS overall rating 4/5 Abuse citation Government - State

CMS certification number085051
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

100 Delaware Veterans Blvd
Milford, DE 19963
Sussex County
Phone
(302) 424-6000
ZIP code
19963 – all care providers

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Facility details

Certified beds
144
Residents per day
63.7 (44% occupied)
Ownership
Government - State
Legal name
State of Delaware
Medicare certified since
June 20, 2007
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.3
Health inspections★★★★★ 2/5
State avg 2.7
Staffing★★★★★ 5/5
State avg 4.0
Quality measures★★★★★ 5/5
State avg 4.0
Long-stay quality★★★★★ 5/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
7.08 (state 4.35 · U.S. 3.86)
Registered nurses (RN)
2.46 (state 0.97 · U.S. 0.69)
Licensed practical nurses
0.73 (state 0.98 · U.S. 0.86)
Nurse aides
3.89 (state 2.40 · U.S. 2.32)
Weekend total
6.28 (state 3.89 · U.S. 3.42)
Nursing staff turnover
54.0 (state 41.3 · U.S. 45.8)%
RN turnover
57.7 (state 41.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 12, 2026
Health deficiencies (last cycle)
7.0 (state 10.5 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
21 health · 1 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-12 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-04-26
2026-03-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2026-03-12 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2026-03-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2026-03-12 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2026-03-12 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2026-03-12 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-26
2025-03-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-04-30
2025-03-06 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-30
2025-03-06 Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
F0626 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-30
2025-03-06 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2025-03-06 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F0773 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-30
2024-04-25 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-05-17
2024-04-25 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-17
2024-04-25 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-17
2023-04-25 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26
2023-04-25 Assess the resident when there is a significant change in condition
F0637 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26
2023-04-25 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26
2023-04-25 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26
2023-04-25 Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26
2023-04-25 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $118,757 in fines.

DateTypeAmount
2026-03-12Fine$86,920
2025-03-06Fine$31,837

Ownership & management

NameRoleSince
Erhart, Carol (individual)Corporate Director · NOT APPLICABLE
Peterson, William (individual)Corporate Director · NOT APPLICABLE
Cannon, John (individual)Corporate Officer · NOT APPLICABLE
Satterly, Lisa (individual)Corporate Officer · NOT APPLICABLE
Groff, Sandra (individual)W-2 Managing Employee · NOT APPLICABLE
Peterson, William (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Delaware Veterans Home?

Delaware Veterans Home has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Delaware.

How many beds does Delaware Veterans Home have?

It has 144 certified beds and cares for about 64 residents per day.

Has Delaware Veterans Home been fined?

Yes. CMS lists 2 penalties totaling $118,757 in the last three years.

What is the phone number of Delaware Veterans Home?

(302) 424-6000. The facility is located at 100 Delaware Veterans Blvd, Milford, DE 19963.

Other nursing homes in Milford

Compare all nursing homes in Milford, DE →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.