Marlborough Health & Rehabilitation Center

Nursing Home · Marlborough, CT

CMS overall rating 3/5 Abuse citation For profit - Corporation

CMS certification number075384

This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

85 Stage Harbor Road
Marlborough, CT 06447
Capitol County

Phone: (860) 295-9531
ZIP code: 06447 – all care providers

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Facility details

Certified beds: 120
Residents per day: 109.1 (91% occupied)
Ownership: For profit - Corporation
Legal name: Marlborough Health Care Center,Inc
Chain: National Health Care Associates (42 facilities, avg 3.2★)
Medicare certified since: April 14, 1993
Participates in: Medicare and Medicaid
Council: Resident council

CMS star ratings

Overall★★★★★ 3/5

State avg 3.0

Health inspections★★★★★ 2/5

State avg 2.8

Staffing★★★★★ 2/5

State avg 3.2

Quality measures★★★★★ 5/5

State avg 3.6

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.44 (state 3.73 · U.S. 3.86)
Registered nurses (RN): 0.39 (state 0.69 · U.S. 0.69)
Licensed practical nurses: 0.89 (state 0.82 · U.S. 0.86)
Nurse aides: 2.17 (state 2.22 · U.S. 2.32)
Weekend total: 3.08 (state 3.37 · U.S. 3.42)
Nursing staff turnover: 36.8 (state 37.4 · U.S. 45.8)%
RN turnover: 38.5 (state 38.6 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: August 14, 2023
Health deficiencies (last cycle): 16.0 (state 13.4 · U.S. 9.3)
From complaints: 8
Citations on record (3 years): 38 health · 11 fire safety · includes immediate jeopardy

Date	Citation	Severity	Status
2026-06-24	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-06-22
2026-04-15	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	G Actual harm	Past Non-Compliance
2026-04-15	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-20
2026-04-15	Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-20
2026-04-15	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-20
2026-04-15	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-20
2025-07-21	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-08-27
2025-07-21	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-08-27
2025-06-24	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-08-05
2025-06-20	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	G Actual harm	Corrected 2025-07-28
2025-06-20	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-07-28
2025-01-07	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	J Immediate jeopardy to resident health or safety	Corrected 2025-01-07
2024-09-26	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-11-08
2024-09-26	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-11-08
2023-12-28	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2024-02-08
2023-12-28	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-08
2023-12-28	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-08
2023-08-29	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-08-15
2023-08-29	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-29
2023-08-29	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-08-15
2023-08-14	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-14	Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies	C No actual harm, potential for minimal harm	Corrected 2023-09-22
2020-02-28	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2020-04-10
2020-02-28	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-04-10
2020-02-28	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-04-10
2019-01-29	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2019-02-07
2019-01-29	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-02-07
2019-01-29	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-02-07
2019-01-29	Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-02-07
2019-01-29	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	C No actual harm, potential for minimal harm	Corrected 2019-02-07

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $206,228 in fines.

Date	Type	Amount
2025-06-20	Fine	$10,868
2025-01-07	Fine	$195,360

Ownership & management

Name	Role	Since
Ostreicher, Marvin (individual)	5%+ Direct Ownership Interest · 50%
Zitter, Agnes (individual)	5%+ Direct Ownership Interest · 50%
Ostreicher, Marvin (individual)	Corporate Officer · NOT APPLICABLE
Zitter, Agnes (individual)	Corporate Officer · NOT APPLICABLE
Ostreicher, Marvin (individual)	Operational/managerial Control · NOT APPLICABLE
Guastella, Robert (individual)	W-2 Managing Employee · NOT APPLICABLE
Ostreicher, Marvin (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Marlborough Health & Rehabilitation Center?

Marlborough Health & Rehabilitation Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.

How many beds does Marlborough Health & Rehabilitation Center have?

It has 120 certified beds and cares for about 109 residents per day.

Has Marlborough Health & Rehabilitation Center been fined?

Yes. CMS lists 2 penalties totaling $206,228 in the last three years.

Who owns Marlborough Health & Rehabilitation Center?

It is part of National Health Care Associates and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Marlborough Health & Rehabilitation Center?

(860) 295-9531. The facility is located at 85 Stage Harbor Road, Marlborough, CT 06447.

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.