Bickford Health Care Center

CMS overall rating 1/5 SFF candidate Abuse citation Non profit - Other

CMS certification number075358

CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.

This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

14 Main Street
Windsor Locks, CT 06096
Capitol County

Phone: (860) 623-4351
ZIP code: 06096 – all care providers

Open in Google Maps

Facility details

Certified beds: 48
Residents per day: 37.3 (78% occupied)
Ownership: Non profit - Other
Legal name: Newport Bickford INC
Medicare certified since: October 1, 1991
Participates in: Medicare and Medicaid
Council: Both council

CMS star ratings

Overall★★★★★ 1/5

State avg 3.0

Health inspections★★★★★ 1/5

State avg 2.8

Staffing★★★★★ 1/5

State avg 3.2

Quality measures★★★★★ 3/5

State avg 3.6

Long-stay quality★★★★★ 2/5

Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: —
Registered nurses (RN): —
Licensed practical nurses: —
Nurse aides: —
Weekend total: —
Nursing staff turnover: —
RN turnover: —

Inspections

Last standard inspection: January 13, 2026
Health deficiencies (last cycle): 47.0 (state 13.4 · U.S. 9.3)
From complaints: 21
Citations on record (3 years): 73 health · 7 fire safety · includes immediate jeopardy

Date	Citation	Severity	Status
2026-03-25	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-06
2026-03-25	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-06
2026-03-09	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-04-20
2026-03-03	Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. F0841 · Nursing and Physician Services Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-03-03	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-03-03	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-03-03	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-03-03	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-03-03	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-04-14
2026-02-13	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	J Immediate jeopardy to resident health or safety	Corrected 2026-03-27
2026-02-13	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	J Immediate jeopardy to resident health or safety	Corrected 2026-03-27
2026-02-13	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-27
2026-02-13	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-27
2026-02-13	Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. F0772 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-02-13	Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. F0776 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-02-13	Administer the facility in a manner that enables it to use its resources effectively and efficiently. F0835 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-02-13	Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. F0837 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-02-13	Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. F0841 · Nursing and Physician Services Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-02-13	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-27
2026-02-13	Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. F0843 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-17
2026-01-13	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	G Actual harm	Deficient, Provider has no plan of correction
2026-01-13	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-01-13	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-01-13	Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies	B No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2025-11-04	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-12-02
2025-03-14	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection	G Actual harm	Corrected 2025-05-22
2025-03-14	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-05-22
2025-03-14	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-05-22

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

4 penalties in the last three years, including $122,338 in fines.

Date	Type	Amount
2026-01-13	Fine	$57,715
2025-03-14	Fine	$55,632
2024-12-11	Fine	$8,991
2024-04-29	Payment Denial	71 days payment denial

Ownership & management

Name	Role	Since
Moseley, Kyle (individual)	Corporate Director · NOT APPLICABLE
Donahue, George (individual)	Operational/managerial Control · NOT APPLICABLE
Galli, Louis (individual)	Operational/managerial Control · NOT APPLICABLE
Madden, Elaine (individual)	Operational/managerial Control · NOT APPLICABLE
Newport Bickford INC (organization)	Operational/managerial Control · NOT APPLICABLE
Moseley, Kyle (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Bickford Health Care Center?

Bickford Health Care Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.

How many beds does Bickford Health Care Center have?

It has 48 certified beds and cares for about 37 residents per day.

Has Bickford Health Care Center been fined?

Yes. CMS lists 4 penalties totaling $122,338 in the last three years.

What is the phone number of Bickford Health Care Center?

(860) 623-4351. The facility is located at 14 Main Street, Windsor Locks, CT 06096.

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.