Cook Willow Health & Rehabilitation Center, INC.
Nursing Home · Plymouth, CT
CMS certification number075349
Contact & location
81 Hillside AvenuePlymouth, CT 06782
Naugatuck Vly County
- Phone
- (860) 283-8208
- ZIP code
- 06782 – all care providers
Facility details
- Certified beds
- 60
- Residents per day
- 50.2 (84% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Cook Willow Convalescent Hospital INC
- Medicare certified since
- November 1, 1991
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.97 (state 3.73 · U.S. 3.86)
- Registered nurses (RN)
- 0.94 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 0.73 (state 0.82 · U.S. 0.86)
- Nurse aides
- 2.30 (state 2.22 · U.S. 2.32)
- Weekend total
- 3.24 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 40.8 (state 37.4 · U.S. 45.8)%
- RN turnover
- 37.5 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- September 12, 2025
- Health deficiencies (last cycle)
- 10.0 (state 13.4 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 23 health · 7 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-29 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. F0559 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-26 |
| 2025-09-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-22 |
| 2025-09-12 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-10-22 |
| 2024-02-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Assure the security of all personal funds of residents deposited with the facility. F0570 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-19 |
| 2024-02-06 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-19 |
| 2021-11-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-12-29 |
| 2021-11-22 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-12-29 |
| 2021-11-22 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2021-12-29 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Macdonald, Susan (individual) | 5%+ Direct Ownership Interest · 100% | |
| Le Clair, Jennesa (individual) | Administrator · NOT APPLICABLE | |
| Macdonald, Susan (individual) | Administrator · NOT APPLICABLE | |
| Oh, Jong Gil (individual) | Administrator · NOT APPLICABLE | |
| Macdonald, Susan (individual) | Corporate Director · NOT APPLICABLE | |
| Le Clair, Jennesa (individual) | Corporate Officer · NOT APPLICABLE | |
| Macdonald, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Macdonald, Walter (individual) | Corporate Officer · NOT APPLICABLE | |
| Le Clair, Jennesa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Macdonald, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Oh, Jong Gil (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Cook Willow Health & Rehabilitation Center, INC.?
Cook Willow Health & Rehabilitation Center, INC. has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.
How many beds does Cook Willow Health & Rehabilitation Center, INC. have?
It has 60 certified beds and cares for about 50 residents per day.
Has Cook Willow Health & Rehabilitation Center, INC. been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Cook Willow Health & Rehabilitation Center, INC.?
(860) 283-8208. The facility is located at 81 Hillside Avenue, Plymouth, CT 06782.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.