Pilgrim Manor

Nursing Home · Cromwell, CT

CMS overall rating 5/5 Non profit - Corporation

CMS certification number075306

Contact & location

52 Missionary RD
Cromwell, CT 06416
Capitol County
Phone
(860) 635-5511
ZIP code
06416 – all care providers

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Facility details

Certified beds
60
Residents per day
54.3 (91% occupied)
Ownership
Non profit - Corporation
Legal name
Covenant Home, INC. Connecticut
Chain
Covenant Living (15 facilities, avg 4.4★)
Medicare certified since
February 1, 1987
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.2
Quality measures★★★★★ 5/5
State avg 3.6
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.94 (state 3.73 · U.S. 3.86)
Registered nurses (RN)
0.86 (state 0.69 · U.S. 0.69)
Licensed practical nurses
0.66 (state 0.82 · U.S. 0.86)
Nurse aides
2.42 (state 2.22 · U.S. 2.32)
Weekend total
3.66 (state 3.37 · U.S. 3.42)
Nursing staff turnover
37.7 (state 37.4 · U.S. 45.8)%
RN turnover
23.1 (state 38.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
April 23, 2024
Health deficiencies (last cycle)
6.0 (state 13.4 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
16 health · 0 fire safety · includes actual harm
DateCitationSeverityStatus
2025-05-01 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-22
2025-05-01 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-22
2025-05-01 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-22
2025-05-01 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-22
2024-05-24 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-14
2024-04-23 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-05-16
2024-04-23 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-16
2024-04-23 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-16
2024-04-23 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-16
2024-04-23 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-16
2024-04-23 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-16
2020-01-31 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-02-28
2020-01-31 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-02-28
2020-01-31 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-02-28
2020-01-31 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2020-02-28
2019-03-07 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-03-27

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $12,048 in fines.

DateTypeAmount
2024-04-23Fine$12,048

Ownership & management

NameRoleSince
Covenant Living Communities & Services (organization)5%+ Direct Ownership Interest · 100%
Aagaard, Jon (individual)Corporate Director · NOT APPLICABLE
Christensen, Pamela (individual)Corporate Director · NOT APPLICABLE
Eastburg, Mark (individual)Corporate Director · NOT APPLICABLE
Espinosa, Marc (individual)Corporate Director · NOT APPLICABLE
Hodgkinson, Donald (individual)Corporate Director · NOT APPLICABLE
Manlove, Matt (individual)Corporate Director · NOT APPLICABLE
Oxendale, Roger (individual)Corporate Director · NOT APPLICABLE
Stante, Marlene (individual)Corporate Director · NOT APPLICABLE
Vining, Anne (individual)Corporate Director · NOT APPLICABLE
Cunliffe, Terri (individual)Corporate Officer · NOT APPLICABLE
Erickson, David (individual)Corporate Officer · NOT APPLICABLE
Holt, Jody (individual)Corporate Officer · NOT APPLICABLE
Covenant Living Communities & Services (organization)Operational/managerial Control · NOT APPLICABLE
Holt, Jody (individual)Operational/managerial Control · NOT APPLICABLE
Cunliffe, Terri (individual)W-2 Managing Employee · NOT APPLICABLE
Holt, Jody (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Pilgrim Manor?

Pilgrim Manor has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.

How many beds does Pilgrim Manor have?

It has 60 certified beds and cares for about 54 residents per day.

Has Pilgrim Manor been fined?

Yes. CMS lists 1 penalty totaling $12,048 in the last three years.

Who owns Pilgrim Manor?

It is part of Covenant Living and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Pilgrim Manor?

(860) 635-5511. The facility is located at 52 Missionary RD, Cromwell, CT 06416.

Other nursing homes in Cromwell

Compare all nursing homes in Cromwell, CT →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.