Complete Care at Glendale
Nursing Home · Naugatuck, CT
CMS certification number075240
Contact & location
4 Hazel AveNaugatuck, CT 06770
Naugatuck Vly County
- Phone
- (203) 723-1456
- ZIP code
- 06770 – all care providers
Facility details
- Certified beds
- 120
- Residents per day
- 111.0 (93% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Complete Care at Glendale LLC
- Chain
- Complete Care (85 facilities, avg 3.1★)
- Medicare certified since
- June 10, 1975
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.50 (state 3.73 · U.S. 3.86)
- Registered nurses (RN)
- 0.61 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 0.86 (state 0.82 · U.S. 0.86)
- Nurse aides
- 2.03 (state 2.22 · U.S. 2.32)
- Weekend total
- 3.15 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 35.7 (state 37.4 · U.S. 45.8)%
- RN turnover
- 30.0 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- January 14, 2026
- Health deficiencies (last cycle)
- 12.0 (state 13.4 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 31 health · 8 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-02-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-12 |
| 2026-01-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-01-14 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2025-05-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-12 |
| 2025-05-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-21 |
| 2024-01-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. F0711 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-26 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-22 |
| 2024-01-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2023-12-12 |
| 2021-08-31 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2021-10-01 |
| 2021-08-31 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-10-01 |
| 2021-08-31 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-10-01 |
| 2021-08-31 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-10-01 |
| 2021-08-31 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-10-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| PC CT Opcos LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PC Wta Opco Holdco LLC (organization) | 5%+ Indirect Ownership Interest | |
| SMS 2021 Trust (organization) | 5%+ Indirect Ownership Interest | |
| Welltower INC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Aurora Guardian CT Co-Borrower LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian CT Holdco, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian CT Mezz Borrower LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian CT Realty, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Partners CT LLC (organization) | Administrator · NOT APPLICABLE | |
| Glendale Center Realty, LLC (Complete Care at Glendale) (organization) | Administrator · NOT APPLICABLE | |
| Hoch, Robert (individual) | Administrator · NOT APPLICABLE | |
| J & R Family Investments, LLC (organization) | Administrator · NOT APPLICABLE | |
| Koliani, Leonard (individual) | Administrator · NOT APPLICABLE | |
| L Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| L Friedman Family Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Administrator · NOT APPLICABLE | |
| Landau Family Investment Trust (organization) | Administrator · NOT APPLICABLE | |
| M Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| PC Wta Acquisition LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Wta CT LLC (organization) | Administrator · NOT APPLICABLE | |
| Peace Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| R&J Family Investments LLC (organization) | Administrator · NOT APPLICABLE | |
| Reardon, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Schmitt, Melissa (individual) | Administrator · NOT APPLICABLE | |
| SMS 2021 Trust (organization) | Administrator · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Administrator · NOT APPLICABLE | |
| Welltower INC (organization) | Administrator · NOT APPLICABLE | |
| Stein, Shalom (individual) | Corporate Officer · NOT APPLICABLE | |
| Stein, Shalom (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hoch, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Koliani, Leonard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Schmitt, Melissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stein, Shalom (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Complete Care at Glendale?
Complete Care at Glendale has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.
How many beds does Complete Care at Glendale have?
It has 120 certified beds and cares for about 111 residents per day.
Has Complete Care at Glendale been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Complete Care at Glendale?
It is part of Complete Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Complete Care at Glendale?
(203) 723-1456. The facility is located at 4 Hazel Ave, Naugatuck, CT 06770.
Other nursing homes in Naugatuck
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Beacon Brook Center for Health & Rehabilitation
Nursing Home · Naugatuck, CT · 126 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.