Harbor Village North Health and Rehabilitation Cen

Nursing Home · New London, CT

CMS overall rating 1/5 Abuse citation For profit - Limited Liability company

CMS certification number075196
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

78 Viets ST Extension
New London, CT 06320
Southeastern Ct County
Phone
(860) 447-1416
ZIP code
06320 – all care providers

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Facility details

Certified beds
128
Residents per day
118.6 (93% occupied)
Ownership
For profit - Limited Liability company
Legal name
Wv-Crossings East LLC
Medicare certified since
September 1, 1971
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 1/5
State avg 3.0
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 3.2
Quality measures★★★★★ 3/5
State avg 3.6
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.20 (state 3.73 · U.S. 3.86)
Registered nurses (RN)
0.62 (state 0.69 · U.S. 0.69)
Licensed practical nurses
0.56 (state 0.82 · U.S. 0.86)
Nurse aides
2.01 (state 2.22 · U.S. 2.32)
Weekend total
2.98 (state 3.37 · U.S. 3.42)
Nursing staff turnover
32.3 (state 37.4 · U.S. 45.8)%
RN turnover
50.0 (state 38.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 3, 2026
Health deficiencies (last cycle)
22.0 (state 13.4 · U.S. 9.3)
From complaints
5
Citations on record (3 years)
47 health · 12 fire safety · includes actual harm
DateCitationSeverityStatus
2026-04-06 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-28
2026-04-06 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-28
2026-03-03 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 H
Actual harm		 Corrected 2026-04-06
2026-03-03 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2026-04-02
2026-03-03 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
F0882 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-02
2026-03-03 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
F0577 · Resident Rights Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2026-04-02
2026-03-03 Honor the resident's right to organize and participate in resident/family groups in the facility.
F0565 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-04-02
2026-03-03 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-04-02
2026-03-03 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-04-02
2026-03-03 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-04-02
2024-09-19 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-10
2024-09-19 Provide medically-related social services to help each resident achieve the highest possible quality of life.
F0745 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-10
2024-08-12 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-20
2024-08-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-20
2024-08-12 Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
F0742 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-20
2024-07-09 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
F0603 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-19
2024-07-09 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-08-19
2024-06-12 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-19
2023-12-13 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-22
2023-10-27 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2021-12-20 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-01-31
2021-12-20 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-01-31
2021-12-20 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-01-31
2021-12-20 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-01-31

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $68,933 in fines.

DateTypeAmount
2026-03-03Fine$68,933
2024-06-12Payment Denial28 days payment denial

Ownership & management

NameRoleSince
Antico, Joan (individual)Administrator · NOT APPLICABLE
Ellis, Sharon (individual)Administrator · NOT APPLICABLE
Gray, Kimberly (individual)Administrator · NOT APPLICABLE
Johnson, Brooke (individual)Administrator · NOT APPLICABLE
Lopatosky, Joseph (individual)Administrator · NOT APPLICABLE
Marsh, Caitlyn (individual)Administrator · NOT APPLICABLE
Ozcakar, Bulent (individual)Administrator · NOT APPLICABLE
Vera, Steven (individual)Administrator · NOT APPLICABLE
Wachusett Ventures LLC (organization)Administrator · NOT APPLICABLE
Wachusett Ventures LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Dennehy, Raymond (individual)Indirect Ownership Interest · NOT APPLICABLE
Kirchick, Joel (individual)Indirect Ownership Interest · NOT APPLICABLE
Vera, Steven (individual)Indirect Ownership Interest · NOT APPLICABLE
Wakefield Capital LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Antico, Joan (individual)Operational/managerial Control · NOT APPLICABLE
Baude, Collin (individual)Operational/managerial Control · NOT APPLICABLE
Cabot, Melissa (individual)Operational/managerial Control · NOT APPLICABLE
Dennehy, Raymond (individual)Operational/managerial Control · NOT APPLICABLE
Ellis, Sharon (individual)Operational/managerial Control · NOT APPLICABLE
Gray, Kimberly (individual)Operational/managerial Control · NOT APPLICABLE
Johnson, Brooke (individual)Operational/managerial Control · NOT APPLICABLE
Lopatosky, Joseph (individual)Operational/managerial Control · NOT APPLICABLE
Marsh, Caitlyn (individual)Operational/managerial Control · NOT APPLICABLE
Murphy, Marsha (individual)Operational/managerial Control · NOT APPLICABLE
Ozcakar, Bulent (individual)Operational/managerial Control · NOT APPLICABLE
Spencer, Daniel (individual)Operational/managerial Control · NOT APPLICABLE
Vera, Steven (individual)Operational/managerial Control · NOT APPLICABLE
Wachusett Ventures LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Harbor Village North Health and Rehabilitation Cen?

Harbor Village North Health and Rehabilitation Cen has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.

How many beds does Harbor Village North Health and Rehabilitation Cen have?

It has 128 certified beds and cares for about 119 residents per day.

Has Harbor Village North Health and Rehabilitation Cen been fined?

Yes. CMS lists 2 penalties totaling $68,933 in the last three years.

What is the phone number of Harbor Village North Health and Rehabilitation Cen?

(860) 447-1416. The facility is located at 78 Viets ST Extension, New London, CT 06320.

Other nursing homes in New London

Compare all nursing homes in New London, CT →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.