Saint Mary Home

Nursing Home · West Hartford, CT

CMS overall rating 3/5 Abuse citation Non profit - Corporation

CMS certification number075085
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).

Contact & location

2021 Albany Ave
West Hartford, CT 06117
Capitol County
Phone
(860) 570-8200
ZIP code
06117 – all care providers

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Facility details

Certified beds
256
Residents per day
199.0 (78% occupied)
Ownership
Non profit - Corporation
Legal name
Saint Mary Home Incorporated
Chain
Trinity Health (19 facilities, avg 3.3★)
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.2
Quality measures★★★★★ 5/5
State avg 3.6
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.80 (state 3.73 · U.S. 3.86)
Registered nurses (RN)
0.70 (state 0.69 · U.S. 0.69)
Licensed practical nurses
0.83 (state 0.82 · U.S. 0.86)
Nurse aides
2.28 (state 2.22 · U.S. 2.32)
Weekend total
3.51 (state 3.37 · U.S. 3.42)
Nursing staff turnover
23.8 (state 37.4 · U.S. 45.8)%
RN turnover
30.0 (state 38.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
November 12, 2024
Health deficiencies (last cycle)
10.0 (state 13.4 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
26 health · 17 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-03 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Past Non-Compliance
2026-02-04 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-02
2025-11-19 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-26
2024-11-12 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Give residents a notice of rights, rules, services and charges.
F0572 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
F0603 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-12 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-09-10 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-16
2024-09-10 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-16
2024-08-08 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-09
2024-06-11 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-12
2024-01-26 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-15
2022-02-16 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 G
Actual harm		 Corrected 2022-03-28
2022-02-16 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2022-02-16 Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
F0807 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2022-02-16 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2022-02-16 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2022-02-16 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2022-02-16 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-28
2019-07-25 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-30
2019-07-25 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-30
2019-07-25 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-30
2019-07-25 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-30

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Mercy Community Health INC. (organization)5%+ Direct Ownership Interest · 100%
Trinity Continuing Care Services (organization)5%+ Indirect Ownership Interest · 100%
Hamilton-Crawford, Janice (individual)Corporate Director · NOT APPLICABLE
Johnson, Patrick (individual)Corporate Director · NOT APPLICABLE
Kane, Ann (individual)Corporate Director · NOT APPLICABLE
Latovick, Pamela (individual)Corporate Director · NOT APPLICABLE
McKeon, Patricia (individual)Corporate Director · NOT APPLICABLE
Murphy, Peter (individual)Corporate Director · NOT APPLICABLE
Raman, Shyamala (individual)Corporate Director · NOT APPLICABLE
Singh, Gagandeep (individual)Corporate Director · NOT APPLICABLE
Walker, Mark (individual)Corporate Director · NOT APPLICABLE
Bowens, Marcus (individual)Corporate Officer · NOT APPLICABLE
Hamilton-Crawford, Janice (individual)Corporate Officer · NOT APPLICABLE
Demaida, Rachael (individual)W-2 Managing Employee · NOT APPLICABLE
Latovick, Pamela (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Saint Mary Home?

Saint Mary Home has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.

How many beds does Saint Mary Home have?

It has 256 certified beds and cares for about 199 residents per day.

Has Saint Mary Home been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Saint Mary Home?

It is part of Trinity Health and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Saint Mary Home?

(860) 570-8200. The facility is located at 2021 Albany Ave, West Hartford, CT 06117.

Other nursing homes in West Hartford

Compare all nursing homes in West Hartford, CT →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.