Northbrook Healthcare Center
Nursing Home · Willits, CA
CMS certification number056215
Contact & location
64 Northbrook WayWillits, CA 95490
Mendocino County
- Phone
- (707) 459-5592
- ZIP code
- 95490 – all care providers
Facility details
- Certified beds
- 70
- Residents per day
- 38.3 (55% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Ensign Willits LLC
- Chain
- The Ensign Group (342 facilities, avg 3.2★)
- Medicare certified since
- April 1, 1973
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.04 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 0.37 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.15 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.52 (state 2.65 · U.S. 2.32)
- Weekend total
- 3.61 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 42.4 (state 36.7 · U.S. 45.8)%
- RN turnover
- —
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- January 30, 2026
- Health deficiencies (last cycle)
- 8.0 (state 15.7 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 25 health · 22 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-30 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2026-01-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-26 |
| 2025-12-29 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-16 |
| 2025-04-10 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-02 |
| 2025-04-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-02 |
| 2025-03-05 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-03-27 |
| 2023-03-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
| 2023-03-27 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-05-01 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $9,295 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-03-05 | Fine | $9,295 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Caretrust GP LLC (organization) | Administrator · NOT APPLICABLE | |
| Caretrust Reit INC (organization) | Administrator · NOT APPLICABLE | |
| CTR Partnership LP (organization) | Administrator · NOT APPLICABLE | |
| Ensign Services INC (organization) | Administrator · NOT APPLICABLE | |
| Gamble, Shawndee (individual) | Administrator · NOT APPLICABLE | |
| Rao, Seema (individual) | Administrator · NOT APPLICABLE | |
| Twomagnets LLC (organization) | Administrator · NOT APPLICABLE | |
| Willits Health Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Burnam, Soon (individual) | Corporate Officer · NOT APPLICABLE | |
| Keetch, Chad (individual) | Corporate Officer · NOT APPLICABLE | |
| Willits, Adam (individual) | Corporate Officer · NOT APPLICABLE | |
| Port, Barry (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Gamble, Shawndee (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Rao, Seema (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gamble, Shawndee (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rao, Seema (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Twomagnets LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Northbrook Healthcare Center?
Northbrook Healthcare Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does Northbrook Healthcare Center have?
It has 70 certified beds and cares for about 38 residents per day.
Has Northbrook Healthcare Center been fined?
Yes. CMS lists 1 penalty totaling $9,295 in the last three years.
Who owns Northbrook Healthcare Center?
It is part of The Ensign Group and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Northbrook Healthcare Center?
(707) 459-5592. The facility is located at 64 Northbrook Way, Willits, CA 95490.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.