Glendora Grand, INC
Nursing Home · Glendora, CA
CMS certification number056079
Contact & location
805 W. Arrow Hwy.Glendora, CA 91740
Los Angeles County
- Phone
- (626) 331-0781
- ZIP code
- 91740 – all care providers
Facility details
- Certified beds
- 342
- Residents per day
- 294.5 (86% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Glendora Grand, INC.
- Chain
- Rollins-Nelson Healthcare Management (8 facilities, avg 2.4★)
- Medicare certified since
- January 1, 1972
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.06 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 0.30 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.72 (state 2.65 · U.S. 2.32)
- Weekend total
- 3.74 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 24.3 (state 36.7 · U.S. 45.8)%
- RN turnover
- 10.5 (state 38.1 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- August 8, 2025
- Health deficiencies (last cycle)
- 21.0 (state 15.7 · U.S. 9.3)
- From complaints
- 5
- Citations on record (3 years)
- 66 health · 14 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-02 |
| 2026-06-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-02 |
| 2025-11-26 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-05 |
| 2025-11-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-05 |
| 2025-11-26 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-05 |
| 2025-08-08 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-08-08 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-20 |
| 2025-08-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-08-08 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-11 |
| 2025-08-08 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-26 |
| 2025-08-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-29 |
| 2025-08-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-29 |
| 2025-08-08 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-27 |
| 2025-08-08 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-29 |
| 2025-08-08 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-08-08 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-27 |
| 2025-08-08 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-08-08 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-29 |
| 2025-08-08 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-26 |
| 2025-08-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-08-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-10 |
| 2025-06-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-07-16 |
| 2025-06-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-05-15 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-22 |
| 2025-04-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-04-30 |
| 2025-04-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-30 |
| 2025-04-10 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-30 |
| 2025-02-26 | Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-03-14 |
| 2025-02-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-14 |
| 2025-02-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-14 |
| 2025-02-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-14 |
| 2025-02-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-14 |
| 2024-08-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-08-17 |
| 2024-08-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2024-08-15 |
| 2024-08-02 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-26 |
| 2024-08-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-09 |
| 2024-08-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-09 |
| 2024-08-02 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-08 |
| 2024-08-02 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-23 |
| 2024-08-02 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-26 |
| 2024-08-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-26 |
| 2024-08-02 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-26 |
| 2024-08-02 | Provide or get specialized rehabilitative services as required for a resident. F0825 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-05 |
| 2024-08-02 | Provide a neutral and fair arbitration process and agree to arbitrator and venue. F0848 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-26 |
| 2024-08-02 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-09 |
| 2024-08-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-09 |
| 2024-08-02 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-20 |
| 2024-08-02 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-05 |
| 2024-08-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-08 |
| 2024-08-02 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-08 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
6 penalties in the last three years, including $168,190 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-06-26 | Fine | $14,505 |
| 2025-04-10 | Fine | $33,040 |
| 2025-02-26 | Fine | $30,167 |
| 2024-08-02 | Fine | $45,056 |
| 2024-04-26 | Payment Denial | 37 days payment denial |
| 2024-04-26 | Fine | $45,422 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Glendora Grand, INC. (organization) | 5%+ Direct Ownership Interest · 100% | |
| Glendora Grand Property, LLC (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Nelson, William (individual) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Rollins, Vicki (individual) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Glendora Grand Property, LLC (organization) | Administrator · NOT APPLICABLE | |
| Lazo, Gladys (individual) | Administrator · NOT APPLICABLE | |
| Makandura, Lakshman (individual) | Administrator · NOT APPLICABLE | |
| Nelson, William (individual) | Administrator · NOT APPLICABLE | |
| Pagela-Zambrano, Karen (individual) | Administrator · NOT APPLICABLE | |
| Rollins, Vicki (individual) | Administrator · NOT APPLICABLE | |
| Nelson, William (individual) | Corporate Officer · NOT APPLICABLE | |
| Rollins, Vicki (individual) | Corporate Officer · NOT APPLICABLE | |
| Nelson, William (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Rollins, Vicki (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Lazo, Gladys (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Makandura, Lakshman (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Pagela-Zambrano, Karen (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Glendora Grand, INC?
Glendora Grand, INC has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does Glendora Grand, INC have?
It has 342 certified beds and cares for about 295 residents per day.
Has Glendora Grand, INC been fined?
Yes. CMS lists 6 penalties totaling $168,190 in the last three years.
Who owns Glendora Grand, INC?
It is part of Rollins-Nelson Healthcare Management and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Glendora Grand, INC?
(626) 331-0781. The facility is located at 805 W. Arrow Hwy., Glendora, CA 91740.
Other nursing homes in Glendora
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Arbor Glen Care Center
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Gladstone Sub-Acute and Rehab Center
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Glendora Canyon Transitional Care Unit
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Mesa Glen Care Center
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.