Carmel Hills Care Center

CMS star ratings

Overall★★★★★ 3/5

State avg 3.2

Health inspections★★★★★ 2/5

State avg 2.8

Staffing★★★★★ 5/5

State avg 3.3

Quality measures★★★★★ 3/5

State avg 4.1

Long-stay quality★★★★★ 3/5

Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 4.32 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 0.60 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 0.87 (state 1.20 · U.S. 0.86)
Nurse aides: 2.85 (state 2.65 · U.S. 2.32)
Weekend total: 3.84 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 31.6 (state 36.7 · U.S. 45.8)%
RN turnover: 25.0 (state 38.1 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: April 17, 2026
Health deficiencies (last cycle): 19.0 (state 15.7 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 39 health · 32 fire safety

Date	Citation	Severity	Status
2026-04-17	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-05-04
2026-04-17	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2026-04-17	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-07
2024-12-19	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-01-09
2024-12-19	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-01-09
2024-12-19	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-01-09
2022-03-28	Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F0808 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Keep all essential equipment working safely. F0908 · Environmental Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-20
2022-03-28	Ensure staff are vaccinated for COVID-19 F0888 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-04-20

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Bowersox, Kim (individual)	5%+ Indirect Ownership Interest · 50%
Bowersox, Robert (individual)	5%+ Indirect Ownership Interest · 50%
Helenius, Mikko (individual)	Contracted Managing Employee · NOT APPLICABLE
Tubera, Melanie (individual)	Operational/managerial Control · NOT APPLICABLE
Bowersox, Kim (individual)	W-2 Managing Employee · NOT APPLICABLE
Bowersox, Robert (individual)	W-2 Managing Employee · NOT APPLICABLE
Dorsey, Carole (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Carmel Hills Care Center?

Carmel Hills Care Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Carmel Hills Care Center have?

It has 99 certified beds and cares for about 96 residents per day.

Has Carmel Hills Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Carmel Hills Care Center?

(831) 624-1875. The facility is located at 23795 W. R. Holman Highway, Monterey, CA 93940.

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Contact & location

Facility details