Highland Palms Healthcare Center

Nursing Home · Highland, CA

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number056024

Contact & location

7534 Palm Ave
Highland, CA 92346
San Bernardino County

Phone: (909) 862-0611
ZIP code: 92346 – all care providers

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Facility details

Certified beds: 99
Residents per day: 91.2 (92% occupied)
Ownership: For profit - Limited Liability company
Legal name: Cedar Holding LLC
Chain: Pacs Group (274 facilities, avg 2.9★)
Medicare certified since: January 1, 1973
Participates in: Medicare and Medicaid

CMS star ratings

Overall★★★★★ 4/5

State avg 3.2

Health inspections★★★★★ 4/5

State avg 2.8

Staffing★★★★★ 2/5

State avg 3.3

Quality measures★★★★★ 4/5

State avg 4.1

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.83 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 0.26 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 1.24 (state 1.20 · U.S. 0.86)
Nurse aides: 2.33 (state 2.65 · U.S. 2.32)
Weekend total: 3.69 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 39.3 (state 36.7 · U.S. 45.8)%
RN turnover: 16.7 (state 38.1 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: April 30, 2026
Health deficiencies (last cycle): 8.0 (state 15.7 · U.S. 9.3)
From complaints: 2
Citations on record (3 years): 29 health · 7 fire safety

Date	Citation	Severity	Status
2026-04-30	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-04-30	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-04-30	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-04-30	Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-04-30	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-04-30	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-05-21
2026-03-17	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-26
2026-03-17	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-26
2024-10-31	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-10-31	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-11-21
2024-09-26	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-10-07
2024-08-26	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-08-29
2024-06-05	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-06-12
2024-02-22	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-28
2023-11-30	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-12-14
2022-10-28	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. F0646 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15
2022-10-28	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-15

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Sivapalan, Sivakami (individual)	Contracted Managing Employee · NOT APPLICABLE
Apt, Frederick (individual)	Corporate Officer · NOT APPLICABLE
Hancock, Mark (individual)	Corporate Officer · NOT APPLICABLE
Jergensen, Joshua (individual)	Corporate Officer · NOT APPLICABLE
Mitchell, John (individual)	Corporate Officer · NOT APPLICABLE
Driggs, Daniel (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Highland Palms Healthcare Center?

Highland Palms Healthcare Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Highland Palms Healthcare Center have?

It has 99 certified beds and cares for about 91 residents per day.

Has Highland Palms Healthcare Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Highland Palms Healthcare Center?

It is part of Pacs Group and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Highland Palms Healthcare Center?

(909) 862-0611. The facility is located at 7534 Palm Ave, Highland, CA 92346.

Other nursing homes in Highland

Sierra Vista Nursing Home · Highland, CA · 116 beds ★★★

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.