West Covina Healthcare Center
Nursing Home · West Covina, CA
CMS certification number055992
Contact & location
850 S. Sunkist Ave.West Covina, CA 91790
Los Angeles County
- Phone
- (626) 962-3368
- ZIP code
- 91790 – all care providers
Facility details
- Certified beds
- 97
- Residents per day
- 89.9 (93% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Ag West Covina LLC
- Chain
- Cambridge Healthcare Services (32 facilities, avg 2.5★)
- Medicare certified since
- December 31, 1971
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.01 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 0.49 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.01 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.51 (state 2.65 · U.S. 2.32)
- Weekend total
- 3.63 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 40.4 (state 36.7 · U.S. 45.8)%
- RN turnover
- 50.0 (state 38.1 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- December 5, 2025
- Health deficiencies (last cycle)
- 14.0 (state 15.7 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 50 health · 11 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-07 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-29 |
| 2026-04-23 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. F0573 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-15 |
| 2026-01-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-23 |
| 2025-12-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-24 |
| 2025-12-05 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-24 |
| 2025-12-05 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-16 |
| 2025-12-05 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-12-26 |
| 2025-12-05 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-12-06 |
| 2025-07-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2024-12-27 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-17 |
| 2024-10-03 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. F0694 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-25 |
| 2024-10-03 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-10-25 |
| 2024-07-03 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-26 |
| 2024-06-24 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-17 |
| 2024-06-07 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-03 |
| 2024-05-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-06 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-03-28 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-04-30 |
| 2024-03-28 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-03-28 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-22 |
| 2024-01-31 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-02-23 |
| 2024-01-31 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-23 |
| 2023-11-28 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-27 |
| 2023-10-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2023-11-17 |
| 2023-10-13 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-06 |
| 2023-10-13 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-15 |
| 2023-10-13 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-10-13 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-01 |
| 2023-10-13 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-06 |
| 2023-10-13 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-15 |
| 2023-10-13 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-06 |
| 2023-10-13 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-15 |
| 2023-10-13 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-10-13 |
| 2023-08-07 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
5 penalties in the last three years, including $78,978 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-03-28 | Payment Denial | 4 days payment denial |
| 2024-03-28 | Fine | $29,816 |
| 2024-01-31 | Fine | $14,211 |
| 2023-10-13 | Payment Denial | 6 days payment denial |
| 2023-10-13 | Fine | $34,951 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Ag Facilities Operations, LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Ira E Smedra Living Trust (organization) | 5%+ Indirect Ownership Interest · 48% | |
| Win Win Enterprises, LLC (organization) | 5%+ Indirect Ownership Interest · 48% | |
| Amanda Lee Sorensen Trust (organization) | Administrator · NOT APPLICABLE | |
| Baltazar, Eileen (individual) | Administrator · NOT APPLICABLE | |
| Butenko, Julie (individual) | Administrator · NOT APPLICABLE | |
| Cambridge Healthcare Services LLC (organization) | Administrator · NOT APPLICABLE | |
| Capela, Heidi (individual) | Administrator · NOT APPLICABLE | |
| Chapeaux Enterprises (organization) | Administrator · NOT APPLICABLE | |
| Cory Ann Sorensen (organization) | Administrator · NOT APPLICABLE | |
| Hassell, Lance (individual) | Administrator · NOT APPLICABLE | |
| Lutz, Linda (individual) | Administrator · NOT APPLICABLE | |
| Mehta, Krunal (individual) | Administrator · NOT APPLICABLE | |
| Paul and Susan Geller Trust (organization) | Administrator · NOT APPLICABLE | |
| Salazar, Paulina (individual) | Administrator · NOT APPLICABLE | |
| Smedra, Ira (individual) | Administrator · NOT APPLICABLE | |
| Sorensen Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Vidales, Miguel (individual) | Administrator · NOT APPLICABLE | |
| Wintner, Jacob (individual) | Administrator · NOT APPLICABLE | |
| Baltazar, Eileen (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Vidales, Miguel (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Baltazar, Eileen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Butenko, Julie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cambridge Healthcare Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Capela, Heidi (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hassell, Lance (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lutz, Linda (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Manojo, Sheila (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mehta, Krunal (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Salazar, Paulina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Smedra, Ira (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Vidales, Miguel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wintner, Jacob (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of West Covina Healthcare Center?
West Covina Healthcare Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does West Covina Healthcare Center have?
It has 97 certified beds and cares for about 90 residents per day.
Has West Covina Healthcare Center been fined?
Yes. CMS lists 5 penalties totaling $78,978 in the last three years.
Who owns West Covina Healthcare Center?
It is part of Cambridge Healthcare Services and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of West Covina Healthcare Center?
(626) 962-3368. The facility is located at 850 S. Sunkist Ave., West Covina, CA 91790.
Other nursing homes in West Covina
-
Beacon Healthcare Center
Nursing Home · West Covina, CA · 54 beds
★★★★★ -
West Covina Medical Center D/P SNF
Nursing Home · West Covina, CA · 33 beds
★★★★ -
West Haven Healthcare
Nursing Home · West Covina, CA · 99 beds
★★★★ -
Clara Baldwin Stocker Home for Women
Nursing Home · West Covina, CA · 48 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.