Heritage Gardens Health Care Center

CMS star ratings

Overall★★★★★ 4/5

State avg 3.2

Health inspections★★★★★ 3/5

State avg 2.8

Staffing★★★★★ 2/5

State avg 3.3

Quality measures★★★★★ 5/5

State avg 4.1

Long-stay quality★★★★★ 5/5

Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.81 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 0.31 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 1.13 (state 1.20 · U.S. 0.86)
Nurse aides: 2.37 (state 2.65 · U.S. 2.32)
Weekend total: 3.48 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 100.0 (state 36.7 · U.S. 45.8)%
RN turnover: 100.0 (state 38.1 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: May 7, 2026
Health deficiencies (last cycle): 12.0 (state 15.7 · U.S. 9.3)
From complaints: 1
Citations on record (3 years): 46 health · 25 fire safety

Date	Citation	Severity	Status
2026-07-02	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-05-07	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-06-05
2026-05-07	Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577 · Resident Rights Deficiencies	C No actual harm, potential for minimal harm	Corrected 2026-06-05
2025-05-06	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-05-23
2025-01-16	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2025-01-16	Employ staff that are licensed, certified, or registered in accordance with state laws. F0839 · Administration Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-02-11
2024-12-12	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-09-05	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-09-30
2024-05-03	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-05-17
2023-12-19	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-01-02
2023-11-04	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-11-14
2023-09-29	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-16
2023-09-24	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-10-09
2023-09-10	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-27
2022-07-15	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16
2022-07-15	Keep all essential equipment working safely. F0908 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-08-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Armstrong, John (individual)	5%+ Direct Ownership Interest · 11%
Armstrong, Laura (individual)	5%+ Direct Ownership Interest · 11%
Cotton Family Revocable Trust (organization)	5%+ Direct Ownership Interest · 13%
Goings, Gregory (individual)	5%+ Direct Ownership Interest · 16%
Goings, Patricia (individual)	5%+ Direct Ownership Interest · 16%
Goings, Verna (individual)	5%+ Direct Ownership Interest · 16%
Helen Louise Larson Revocable Trust (organization)	5%+ Direct Ownership Interest · 6%
The Larson Family Trust of 2010 (organization)	5%+ Direct Ownership Interest · 6%
Goings, Gregory (individual)	Corporate Officer · NOT APPLICABLE
Kilian, James (individual)	Corporate Officer · NOT APPLICABLE
Goings, Samuel (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Heritage Gardens Health Care Center?

Heritage Gardens Health Care Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Heritage Gardens Health Care Center have?

It has 110 certified beds and cares for about 102 residents per day.

Has Heritage Gardens Health Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Heritage Gardens Health Care Center?

It is part of Progressive Health Care Centers and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Heritage Gardens Health Care Center?

(909) 796-0216. The facility is located at 25271 Barton Rd, Loma Linda, CA 92354.

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Contact & location

Facility details