Arkansas Veterans Home at Fayetteville

CMS star ratings

Overall★★★★★ 2/5

State avg 3.4

Health inspections★★★★★ 2/5

State avg 3.2

Staffing★★★★★ 4/5

State avg 3.3

Quality measures★★★★★ 4/5

State avg 3.7

Long-stay quality★★★★★ 4/5

Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 4.28 (state 4.03 · U.S. 3.86)
Registered nurses (RN): 0.83 (state 0.41 · U.S. 0.69)
Licensed practical nurses: 1.03 (state 0.95 · U.S. 0.86)
Nurse aides: 2.42 (state 2.67 · U.S. 2.32)
Weekend total: 3.52 (state 3.46 · U.S. 3.42)
Nursing staff turnover: 69.1 (state 49.5 · U.S. 45.8)%
RN turnover: 63.6 (state 44.8 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: March 20, 2025
Health deficiencies (last cycle): 4.0 (state 2.9 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 39 health · 6 fire safety

Date	Citation	Severity	Status
2025-03-20	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-04-18
2025-03-20	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-04-18
2025-03-20	Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. F0569 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-18
2025-03-20	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-18
2024-01-26	Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2024-01-26	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-02-25
2022-10-21	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Have a plan that describes the process for conducting QAPI and QAA activities. F0865 · Administration Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Ensure staff are vaccinated for COVID-19 F0888 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-21
2022-10-21	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-15
2022-10-21	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	B No actual harm, potential for minimal harm	Corrected 2022-10-21

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
State of Arkansas (organization)	5%+ Direct Ownership Interest
Cappiello, Phillip (individual)	W-2 Managing Employee · NOT APPLICABLE
Kesner, Katrina (individual)	W-2 Managing Employee · NOT APPLICABLE
McCall, Buster (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Arkansas Veterans Home at Fayetteville?

Arkansas Veterans Home at Fayetteville has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.4-star average in Arkansas.

How many beds does Arkansas Veterans Home at Fayetteville have?

It has 90 certified beds and cares for about 57 residents per day.

Has Arkansas Veterans Home at Fayetteville been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Arkansas Veterans Home at Fayetteville?

(479) 444-7001. The facility is located at 1179 North College Avenue, Fayetteville, AR 72703.

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Contact & location

Facility details