Haven of Lake Havasu
Nursing Home · Lake Havasu City, AZ
CMS certification number035240
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
2781 Osborne DriveLake Havasu City, AZ 86406
Mohave County
- Phone
- (928) 505-5552
- ZIP code
- 86406 – all care providers
Facility details
- Certified beds
- 104
- Residents per day
- 81.3 (78% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Haven of Lake Havasu LLC
- Chain
- Haven Health (20 facilities, avg 2.7★)
- Medicare certified since
- February 14, 1997
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.37 (state 3.97 · U.S. 3.86)
- Registered nurses (RN)
- 0.66 (state 0.70 · U.S. 0.69)
- Licensed practical nurses
- 0.90 (state 1.04 · U.S. 0.86)
- Nurse aides
- 1.81 (state 2.23 · U.S. 2.32)
- Weekend total
- 3.06 (state 3.50 · U.S. 3.42)
- Nursing staff turnover
- 52.5 (state 45.1 · U.S. 45.8)%
- RN turnover
- 60.0 (state 43.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- February 14, 2025
- Health deficiencies (last cycle)
- 8.0 (state 6.4 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 27 health · 7 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-20 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-08 |
| 2025-04-01 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-07 |
| 2025-02-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-04-07 |
| 2025-02-14 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2025-02-14 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2025-02-14 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2025-02-14 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2025-02-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2025-02-14 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-07 |
| 2024-12-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-24 |
| 2024-10-17 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-11-25 |
| 2024-08-20 | Plan the resident's discharge to meet the resident's goals and needs. F0660 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-30 |
| 2024-06-11 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-25 |
| 2023-07-27 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. F0606 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Ensure the activities program is directed by a qualified professional. F0680 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2023-07-27 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-30 |
| 2022-06-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-07-24 |
| 2022-06-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-07-24 |
| 2022-06-09 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-07-24 |
| 2022-06-09 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-07-24 |
| 2022-06-09 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-07-24 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $8,018 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-10-17 | Fine | $8,018 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Haven Health Properties LLC (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Haven Lake Havasu Real Estate LLC (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Espinosa, Stephanie (individual) | Administrator · NOT APPLICABLE | |
| Fragoso, Lindsay (individual) | Administrator · NOT APPLICABLE | |
| Haven Health Properties LLC (organization) | Administrator · NOT APPLICABLE | |
| Haven Lake Havasu Real Estate LLC (organization) | Administrator · NOT APPLICABLE | |
| Health Group Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Longhurst, Stock (individual) | Administrator · NOT APPLICABLE | |
| Ong-Veloso, Angelo (individual) | Administrator · NOT APPLICABLE | |
| Ponithieux, Kimberly (individual) | Administrator · NOT APPLICABLE | |
| Robertson, Brett (individual) | Administrator · NOT APPLICABLE | |
| Samuelian, Robert (individual) | Administrator · NOT APPLICABLE | |
| Samuelian, Spencer (individual) | Administrator · NOT APPLICABLE | |
| Samuelian, Stephen (individual) | Administrator · NOT APPLICABLE | |
| Seastrand, Jason (individual) | Administrator · NOT APPLICABLE | |
| West, Christian (individual) | Administrator · NOT APPLICABLE | |
| Yentes, Cameron (individual) | Administrator · NOT APPLICABLE | |
| Robertson, Brett (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Samuelian, Robert (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Samuelian, Spencer (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Samuelian, Stephen (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Seastrand, Jason (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| West, Christian (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Espinosa, Stephanie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fragoso, Lindsay (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Health Group Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Longhurst, Stock (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ong-Veloso, Angelo (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ponithieux, Kimberly (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Robertson, Brett (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Samuelian, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Samuelian, Spencer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Samuelian, Stephen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Seastrand, Jason (individual) | Operational/managerial Control · NOT APPLICABLE | |
| West, Christian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Yentes, Cameron (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Haven of Lake Havasu?
Haven of Lake Havasu has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Arizona.
How many beds does Haven of Lake Havasu have?
It has 104 certified beds and cares for about 81 residents per day.
Has Haven of Lake Havasu been fined?
Yes. CMS lists 1 penalty totaling $8,018 in the last three years.
Who owns Haven of Lake Havasu?
It is part of Haven Health and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Haven of Lake Havasu?
(928) 505-5552. The facility is located at 2781 Osborne Drive, Lake Havasu City, AZ 86406.
Other nursing homes in Lake Havasu City
-
Havasu Nursing Center
Nursing Home · Lake Havasu City, AZ · 118 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.